It's not uncommon for older people to be marginalized, and made to feel that they do not matter.

As a Peer Volunteer Advocate, your role is to remedy that by empowering older people and supporting them to have their say on issues ranging from benefits appeals, housing, consumer issues to help making a complaint.

As a Peer Volunteer Advocate, you would:

Peer Volunteer Advocate
  • Explore the nature of the problem raised by the client through interviews in person or via the telephone
  • Discuss with the client possible options that would enable them to reach a suitable solution, including researching and identifying relevant information
  • Represent the client's interests with third parties if requested, e.g. by helping them to write a letter or email, making telephone calls on their behalf or supporting them in meetings
  • Keep in frequent contact with the client to inform them of progress, provide reassurance and build confidence.

Is it for me?Individuals seeking advocacy support often experience emotional and mental distress, caused by their situation. By supporting people to have their voices heard, Peer Volunteer Advocates help them to take control of the situation.

To be a Peer Volunteer Advocate, you should be aged 50+. You'll be working directly with clients, and liaising with external systems and services, so effective listening and good communication skills (both verbal and written) are important. The ability to carry out basic financial calculation will be useful.  

Free advocacy and safeguarding training is provided as part of the role. 

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