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Age UK York offers several services to help people to live independent lives in their homes. We can provide regular care at home, a cleaning and general house care service and a shopping service. These services are run as a social enterprise and any profits are fed back into Age UK York to help us provide other services in York

All our staff in these teams who enter your house have undergone an enhanced DBS check (Disclosure and Barring Service).

Bridge the Gap personal care service

Our service is available across the whole city for both short and long term support offering a minimum of 30 minute call visits. We charge £24 per hour at the moment offering a high quality service, ranging from meeting personal care needs to social visits to address social isolation. We have been rated GOOD in all areas by the Care Quality Commission.

Feather Duster Home support service

Covid-19 Update

During this time, our home helpers are operating social distancing whilst in your home. This includes maintaining a 2m distance and working in a different room where possible. All staff will wear disposable gloves and disposable or washable aprons. Face masks may be worn at your request. Staff have also received training in best practice relating to infection control. 

Home helpers will not be able to enter your property if you have any other visitors present and will do our best to avoid times when caregivers may be visiting. We will not be able to visit if you re displaying any symptoms of the virus, or if you have been advised to isolate. 

Whilst we are doing all we can to keep our clients and staff as safe as possible, in line with government guidance, it should be noted that we cannot remove all risks related to this service at this time. 

We are currently accepting new clients in some areas of York. New clients will be asked to provide relevant information about themselves and their requirements during a telephone interview. This would be followed by a short home visit to conduct a risk assessment before a home helper could be allocated.

Feather Duster is a cleaning service run for older people in the York area who find it difficult to do their own cleaning. Our cleaners offer a friendly and helpful service which is tailored to your particular needs.


The tasks your cleaner will carry out can include

  • changing bedding
  • laundry,
  • dusting and vacuuming
  • sweeping and mopping
  • cleaning windows, kitchens and bathrooms
  • ironing

If there is anything else you want us to help with please ask! We will do our best to help! We aim to send the same cleaner, each visit so that you will get to know your cleaner and vice versa. Cleaning charges start at £19.00 per hour and the minimum length of clean is an hour and a half. There is a one off, £10 arrangement fee for this service. Cleaning can be arranged on a weekly, fortnightly or monthly basis.

 

Shopping Support Service

We have 3 different services to help people with their shopping needs.

Personal Shopping

You will be phoned up at the beginnng of the week and asked for your shopping list. We can visit you if that's easier. We will then buy your shopping, deliver it to your home and unpack it if need be.

Escorted Shopping

We will accompany you shopping to a suitable location and either escort you around or wait for you to return.

Internet Shopping

We will take your order over the phone and order it for you over the internet.

 There is a charge for these service.

Contact Bridge the Gap: 01904 866070

Contact Feather Duster: 01904 866142

Contact the Shopping Support Service: 01904 393069

Email: ageukyork@ageukyork.org.uk

Or go to our contact form.