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COVID-19 Update

Since lockdown we are very much focusing on providing a high quality telephone Befriending Service. Our volunteers who used to provide weekly visits are now chatting once or twice weekly to those they Befriend and some are taking on new Befriendees to cope with the huge increase in demand. Volunteers from other services within the Organisation have also been trained as telephone Befrienders and have joined our amazing team. Over 200 older people are receiving a weekly or twice weekly call and a further 50 receive a fortnightly call. Each call provides much appreciated social contact and also an opportunity to check if any further support is needed.

Unfortunately we are currently unable to take new referrals for our service. We will be signposting people to alternative services in York.


Telephone befriending service

Our befriending service provides companionship and support to housebound older people living alone in the community. Many older people have few social contacts and feel socially isolated and lonely. We try to alleviate this by matching the older person with a carefully selected volunteer who agrees to call regularly, usually once a week. If you are interested in becoming a telephone befriending volunteer, then please contact us.

For more information, contact our Community Befriending and Support team using the details below.

Keeping in touch service

Our keeping in touch service provides regular monitoring calls throughout the year to older people with more limited social contacts. These calls provide friendship and the opportunity to raise any questions or concerns the older person may have.

For more information, contact our Community Befriending and Support team using the details below.

Extreme weather support

During severe weather conditions we can offer one-off help with shopping, prescription collection and other small tasks.


Day Clubs

We provide a number of day clubs throughout York. There is a small charge for the clubs and we can offer transport. Full details are here.

Contact us: 01904 634061 (9.30am - 3pm Mon to Friday)


Or go to our contact form.