Home from hospital coordinator

JOB DESCRIPTION

This Job Description is indicative only, and does not form part of the Principal Statement of Terms and Conditions of the post holder.

The job as described will be reviewed on a regular basis to respond to the changing needs of the post and of the organisation.

Job Title:	Home from Hospital Coordinator
Base:	Unit 119 Broad Street Mall, Reading, RG1 4QE Hybrid role with visits to client homes and other locations.
Employer:	Age UK Berkshire: Company No. 7928260, Charity No. 1146462
Hours of work:	Monday to Friday 25-30 hours (job share will be considered)
Salary:	£11.80 per hour
Responsible to:	Home from Hospital Supervisor
Responsible for:	Home from Hospital delivery- client facing
Terms and Conditions:	All terms and conditions are in accordance with the standard terms and conditions of employment of Age UK Berkshire. Details of these can be found in your Principal Statement of Terms and Conditions of Employment, with further details in the Employee Handbook.
Special Conditions:	Local travel during work may be required, for which mileage allowance or public transport costs will be paid. Must have access to own transport
	Occasional evening and weekend work may be necessary, for which time off in lieu on an hour-by-hour basis is allowed.
	The post is subject to a satisfactory Enhanced Disclosure and Barring Scheme check for Adult Workforce. A mobile phone and laptop is supplied.
Date this Job Description was last reviewed:	April 2024

JOB SUMMARY

To deliver the Home from Hospital Service - ensuring that older people or people with a physical or sensory disability have practical and emotional support for a 3-6 week period following discharge from hospital to reduce their likelihood of readmission by improving their overall health and wellbeing.

Main Duties:

To deliver the Home from Hospital scheme, ensuring that clients are supported for 3-6 weeks following discharge from hospital, delivery will mainly be face to face in their own homes.
To highlight any clients requiring more support and agree a support plan post the 6 week period with the Home from Hospital supervisor.
To receive referrals from hospital contacts and ensure that discharges are supported within one working day of notification.
To carry out risk assessments and set up person centered support plans that enable individuals to live in their own homes following discharge from hospital
To enable individuals to maintain independence by assisting them to continue with everyday tasks/routine at home (shopping, prescription collection/arranging, paying bills, GP appointments and light household tasks).
To provide emotional support, information and signposting of clients to other organisations, either face to face or by phone.
To ensure clients health and wellbeing is a priority and safeguarding policies and procedures are always followed.
To liaise with all referrers and highlight the service to health and social care teams and other interested parties in raising the profile of the scheme.
To provide written records of each visit, maintain confidentiality of the client and update customer database with all relevant information.
To ensure that the all client feedback is proactively gathered, evaluated and influences future service delivery.
To undertake relevant training to maintain skills and knowledge necessary for this post.
To comply with all Age UK Berkshire policies and procedures and with all relevant legislation. To comply with all provisions of the Age UK Berkshire Information Governance policy and procedures.
To carry out any other duties, commensurate with the rate of pay and grading, as may from time to time be assigned by the Trustees of Age UK Berkshire.

PERSON SPECIFICATION:

Experience	Essential Desirable
Working with elderly and disabled people	E
Working with volunteers	D
Carrying out risk assessments and setting up support plans	E
Knowledge and understanding
An understanding of health and social care	E
An understanding of the social, emotional, financial and physical factors affecting older people.	E
Importance of confidentiality, capturing data and monitoring performance	E
Knowledge of Safeguarding and safeguarding reporting	E
Skills and abilities
Self-motivating and also able to motivate others	E
Tactful, diplomatic and non- judgmental	E
A professional approach to work	E
Able to communicate effectively with a wide variety of stakeholders	D
Work on own initiative, flexibly & to the needs of the organisation and service	E
Training and qualifications
Demonstrable commitment to continuing professional development	E
Other
Commitment to the values and ethos of Age UK Berkshire	E
Commitment to the principles of equality of opportunity and confidentiality	E
Ability to travel across the area of benefit	E

Candidates will need to demonstrate Essential criteria in their application form and, if invited for interview, by answering questions and scenarios to demonstrate understanding and practical use of those criteria.

Candidates able to demonstrate Desirable criteria in their application and during interview, will find added advantage.