Home From Hospital: Admin support volunteer

Volunteer role description

You will provide administrative support to the Home from Hospital service within Royal Bolton Hospital, ensuring timely, accurate processing of referrals and effective communication between hospital teams, coordinators, and community services to support safe and efficient patient discharge.

This role is based at Bolton Royal Hospital in Farnworth.

Key responsibilities

The role will involve:

• Receiving and process referrals from hospital wards and partner teams
• Inputting, updating, and maintaining accurate records on the CRM system
• Supporting same-day and next-day discharge planning by liaising with ward staff and HFH coordinators
• Monitoring referral inboxes and responding appropriately in a timely manner
• Allocating or supporting the allocation of referrals to coordinators based on area and capacity
• Maintaining clear communication with hospital staff, including discharge teams and ward personnel
• Following up on outstanding information required for referrals
• Supporting general administrative duties, including filing, scanning, and document management
• Escalating any safeguarding, risk, or service concerns promptly to the Team Leader
• Contributing to smooth handovers between morning and afternoon service activity

Please note this role does NOT include any personal care.

What we're looking for

We're looking for someone with...

• Strong organisational skills with attention to detail
• Good IT skills including Microsoft Office and data entry systems
• Ability to manage multiple tasks and work in a fast-paced hospital environment
• Confident communication skills (face-to-face, phone, and email)
• Ability to work independently and as part of a wider team
• Professional, calm, and responsive under pressure
• Understanding of confidentiality and data protection principles
• Awareness of safeguarding and willingness to escalate concerns
• Experience in administration, health, or social care settings is desirable
• Commitment to the values of Age UK Bolton

Time required

This volunteer role is for weekday afternoons only (e.g. 12:30 pm – 5:00 pm, Monday–Friday).

Applying to the role

To apply for this role please download and fill in the Volunteer Application Form below and email it to volunteering@ageukbolton.org.uk. 

For further information, or for an informal discussion, please contact Cath at cathlambert@ageukbolton.org.uk.