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Age UK Bournemouth offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

How to access the service

You can access our information and advice service in a number of ways.

By phone: 01202 523 300

By email:

At our office: 700 Wimborne Road, Bournemouth, BH9 2EG.

Opening times:

Our information and advice officers are available Monday to Friday, 9:30am to 4pm.

Topics we cover:

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adapatations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.


Often as people grow older, they may need to make housing changes due to changing circumstances.

There are a number of options available:

  • Adapting your home
  • Getting extra help at home
  • Improving your security at home
  • Moving to a smaller home
  • Moving to sheltered accommodation
  • Moving to a care home

Contact our office for independant advice on who to explore the options available.

Money and Benefits

If you are retired, we can help you check whether you are missing out on money which is rightfully yours. 

You could be one of the thousands of older people missing out on money due to you. You'll never know unless you check.

We work very closely with the local Pensions Service regarding benefits and have a number of resources which can help you find out more about money and benefits.

Partnership Working

We try to use a holistic approach when dealing with each client. This can include signposting and referring to other organisations in order to gain certain services.

Dorset Fire & Rescue

Can provide home safety checks, including the free fitting of smoke alarms.

Wessex Energy Advice Centre

Can advise on eligibility to free cavity wall and loft insulation and other energy saving advice.

Care Direct

Can advise on social care, occupational therapy, assessment of needs and arrange contact with social workers.

The Pension Service 

Can provide Pensions and Benefits advice and assist with making a claim to any financial income that you may be entitled to.


Too often we hear of older people who have been caught out by rogue traders. To help combat this Age UK Bournemouth in partnership with Help & Care and Bournemouth Trading Standards have set up The Fair Building Trades Scheme.

The scheme is open to all types of traders who are vigorously vetted and must follow a strict code of practice including furnishing their customers with a work standard questionnaire which is returned to Trading Standards and monitored by all partners to ensure scheme members are offering a quality service.

We also maintain our own A – Z register of trades people whose minimum requirement is to produce public liability insurance on an annual basis.

Free booklets and online information