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Age UK Bournemouth, Poole & East Dorset offers a free and confidential information and advice service for older people, their families and carers.

How to access the service

You can access our Information and Advice Service in a number of ways.

By phone: 01202 530530 Monday - Friday 10am - 3:45pm.

By email:

By appointment only at our offices at 700 Wimborne Road, Bournemouth BH9 2EG and 22 Victoria Road, Ferndown, BH22 9HZ (specific days only).

Unfortunately we are not available for walk-ins but are happy to deal with your enquiries face to face via zoom or by a pre-booked appointment at one of our offices or clinics.


Often as people grow older, they may need to make housing changes due to changing circumstances.

There are a number of options available:

  • Adapting your home
  • Getting extra help at home
  • Improving your security at home
  • Moving to a smaller home
  • Moving to sheltered accommodation
  • Moving to a care home

Contact our office for independant advice on who to explore the options available.

Money and Benefits

If you are retired, we can help you check whether you are missing out on money which is rightfully yours. 

You could be one of the thousands of older people missing out on money due to you. You'll never know unless you check.

We work very closely with the local Pensions Service regarding benefits and have a number of resources which can help you find out more about money and benefits. 

Partnership Working

We try to use a holistic approach when dealing with each client. This can include signposting and referring to other organisations in order to gain certain services.

Dorset & Wiltshire Fire & Rescue Service

Can provide home safety checks, including the free fitting of smoke alarms.

Local Energy Assistance Programme (LEAP)

Can advise on eligibility to free cavity wall and loft insulation and other energy saving advice.

Care Direct

Can advise on social care, occupational therapy, assessment of needs and arrange contact with social workers.

The Pension Service 

Can provide Pensions and Benefits advice and assist with making a claim to any financial income that you may be entitled to.


Too often we hear of older people who have been caught out by rogue traders. To help combat this have a register of trades people who have been previously vetted by Trading Standards and whose minimum requirement is to produce public liability insurance on an annual basis.

Free booklets and online information