Information & Advice Senior Advisor
Reporting to: |
I&A Manager |
Hours: |
37.5 hours per week |
| Salary: | £25,000 - £28,000 per annum DOE |
Location: |
The role will be mostly based at Community House, South Street, Bromley |
Closing Date: |
5th September 2022 |
Interview: |
Week commencing 12th September 2022 |
At Age UK Bromley & Greenwich we are passionate about providing quality services to older people.
The charity is seeking to appoint a Senior Advisor who will alongside their team provide telephone and face to face information based support for older people in Bromley regarding various issues that are encountered by this cohort.
You will be able to demonstrate:
- Experience of handling a high volume of telephone calls in a customer-focused environment, providing information and guidance, preferably within a quality assured advice giving organisation
- Excellent customer care skills, understanding and empathy towards older people and the ability to deal with vulnerable callers
- Ability to organise and prioritise competing demands often with time pressures
- Excellent communication skills and the ability to identify issues and problem solve
- Empathy towards older people, friendly warm disposition with an interest in helping older people meet their needs
Information Pack
Find out more detail about the role in our Information Pack with a full job description, person specification and the benefits of working with us
How to Apply
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Download Application Forms
If you prefer to work offline, or print out a form and complete it by hand, you can download copies of the forms here.
If you have any questions please email or phone us on 020 8315 1850.
Please note we do not accept CV applications. No Agencies, thank you.
Age UK Bromley & Greenwich is the trading name for Age Concern Bromley, registered Charity No. 1060861