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Christmas Opening Hours

Published on 14 December 2020 01:19 PM

Thank you everyone for you incredible support this year.

We all know how tough a year it's been and we'd like to thank our staff and volunteers for their magnificent work, providing support to those in need and going above and beyond to assist with many complex issues, showing great compassion. 

A record number of volunteers came forward to assist and hundreds of you helped to raise funds for us when we needed to step up and provide vital support, especially in the early part of the pandemic.

We are so proud of the support we have managed to give. Just take a look at the IMPACT we have had (follow the link below).

We will continue over the holidays and we are open every day over the festive period, including Christmas Day, Boxing Day, the Bank Holiday and New Years’ Day.

Whilst services will be delivered on minimal staffing in order to give our colleagues a well-deserved holiday, phone lines and responsive services will be available each day and messages checked frequently.

Service Contact details and important notes over the festive period:

  • Helpline - Providing information and advice, supporting urgent matters such as heating issues, food, health issues and support to access other services.

0300 666 9860


  • Winter Pressures Hospital Discharge and Admission Avoidance support - Supporting individuals to stay safe at home, providing regular welfare calls and visits, shopping and prescription delivery, access to heaters, key-safe installations and furniture moves to allow for hospital beds. Referrals from professionals, family and individuals. Main focus in the areas of Huntingdonshire, Peterborough and Fenland.

01354 691896 or


  • Cambridgeshire Handyperson Service - Providing installation of key- safes, grab rails, bed and furniture moves to support and enable the safe discharge from hospital or admission avoidance. Links with above service for additional longer term welfare and practical support. Referrals accepted from professionals during the festive period. Available for any adult over 18 with a short or long term disability and any older person aged 65 and over.

01480 700205 or


  • Shopping - Urgent grocery shops for older people across the county.

Please call Helpline on 0300 666 9860

** Please note other services such as Community Wardens, Home Cleaning, Telephone Befriending will continue to provide support over the holidays.**

Only urgent matters should be directed to the services listed above. We will be open again as usual for all our services on Monday 4th January 2021

Wishing you a very Happy Christmas from all at Age UK Cambridgeshire and Peterborough.


Information - Christmas 2020 Services

Poster for contact details


Covid Report Graphic - What we have achieved