Skip to content

Telephone Befriending Service

  • Location: Age UK Cambridgeshire and Peterborough
  • Price: Free
Call 01733 554963 for more info

Please note, this service is not available outside Age UK Cambridgeshire and Peterborough Head office.'s catchment area.

Age UK Cambridgeshire and Peterborough
Frans House
Fenton Way
PE16 6UP
United Kingdom

Our trained volunteers offer weekly friendship and support, sharing time over the telephone with an older person to reduce feelings of loneliness and social isolation.

How can we help

We match our service users with a volunteer for a weekly chat. Our service has helped create lots of new friendships, and many people tell us their calls are the highlight of their week.

We can:

❤️Reduce isolation and loneliness
🧑🏻‍🤝‍🧑🏼Create new friendships
💭Link you to other services and support

What our Volunteers have to say:

The service has proved to be extremely popular and appreciated by both parties, who enjoy their catchups with each other and have developed some meaningful friendships. The service has proved invaluable to its service users in combatting loneliness and isolation, and the volunteers often tell us how the calls bring them just as much pleasure as their service users.

“I couldn’t have been matched to a better person. I enjoy our chats so much.”

“We get on so well. I was worried we’d have nothing to talk about, but there’s always something – it never stops, the time flies by!”

“I’ve made a new friend, someone I’d never have known, and love hearing the stories.”

Would you like to become a volunteer find out more

Who can we help

If you are aged 60yrs or over and would like to receive a friendship phone call contact us:

☎️ 01733 554963

Fill out our referral form

Find out more

If you would like to volunteer to make a weekly friendship phone call, please contact us on
☎️ 01223 221925

Anyone who is empathetic, patient, a good listener, able to encourage conversation and has up to one hour a week to spare can be a telephone befriender. After you have completed the volunteer application process, you will be ‘matched’ to a person to telephone, and your journey of friendship will begin!

Sign up to be a volunteer