Scams Awareness Officer

Job Ref:                  SAO001

Location:                One of Age UK Lancashire offices, to be agreed with successful applicant

Term:                       Fixed until 31st December 2027

Hours:                    21hrs per week, which can be worked flexibly

Salary:                    FTE £23690

Closing Date:         21st January 2026

Benefits of working at Age UK Lancashire:

• The equivalent of 25 days holidays per year, pro rata
• Paid comprehensive training.
• Inclusive and friendly working culture.
• Employee Assistance Programme
• Access to Blue Light discount card and other charity worker discounts

The Job:

Do you want to make a real difference in people’s lives? Are you confident, compassionate, and great at engaging with others? We’re looking for a motivated Scams Awareness Officer to join our team and help protect vulnerable residents across Lancashire from fraud and scams.

About the Role

As a Scams Awareness Officer, you’ll be on the frontline of prevention—supporting individuals, raising awareness, and helping people feel safer and more informed. Your day-to-day work will include:

• Visiting clients in their homes and speaking with them by phone to identify vulnerabilities and provide tailored, practical advice.
• Taking a holistic approach to support, identifying other services that could help and making referrals where appropriate.
• Delivering engaging awareness sessions to community groups, partners, and events across the county.
• Managing stock of key resources such as information guides, marketing materials, and call-blocking devices.
• Attending networking events and actively promoting the service.
• Handling your own caseload and planning your diary with travel efficiency in mind.
• Completing follow-up work, including satisfaction surveys and case studies.
• Keeping accurate, GDPR-compliant client records on our CRM system.

About You - We’d love to hear from you if you:

• Can plan your own workload and work independently.
• Are you confident speaking with individuals and groups.
• Have strong communication, organisational, and record-keeping skills.
• Are able to build trust and rapport with people from all backgrounds.
• Hold a full driving licence and have access to a car (essential).
• Are passionate about safeguarding and supporting vulnerable people.

Why Join Us?

• A chance to make a meaningful impact every day
• Supportive team environment
• Training and development opportunities

To Apply:

A full job description and application form can be downloaded below:

Please refer to the job description when completing your application, demonstrating your skills, experience and suitability for the role.

Working at Age UK Lancashire

As a charity we pride ourselves on supporting local older people in Lancashire to live their best later lives and ensure that every penny spent contributes toward our Vision, Mission and Aims.

Age UK Lancashire have a vision where those in later life can make positive contributions to the communities they live in, make informed choices, and retain their independence and wellbeing.

• The nature of this post requires travel across the area. A Full Driving Licence, appropriate Insurance cover and use of a suitable car are essential. Travel expenses will be paid for all work-related journeys. 
• DBS: This post is eligible for an enhanced DBS check with access to adult barred lists at time of appointment, all the associated costs will be met by the employee. 
• This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract. 

 To apply please complete the application form below. 

      Application Form