Volunteering Co-ordinator role

Job Description

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

Job title: Volunteer Co-ordinator

Salary: £24k-£28k pro rata

Hours: 37.5 hours per week

Responsible to: Volunteering Manager

Based at: Elmwood Centre/ Vestry Road offices, Mitcham, and hybrid working from home, frequent travel throughout the borough required

Contract: Fixed term until 31^st March 2025

Key result areas:

Volunteer Co-ordination

Deliver best practice volunteer management across all aspects of the volunteer journey – Recruitment, Induction, Training, Retention, Recognition & Exit
Work with the Volunteering Manager and other Age UK Merton services/ teams to recruit skilled volunteers to roles across the organisation
Develop and document role descriptions for all volunteer positions across the charity
Deliver clear, informative and comprehensive induction processes for new volunteers
Support a programme of ongoing training to enhance volunteers’ skills and knowledge
Support retention processes through supervision, feedback and ongoing dialogue with volunteers
With the Volunteering Manager, develop meaningful recognition opportunities through local, national awards, events and regular communications
Deliver the administration of the volunteer journey, including checking applications, obtaining references and overseeing enhanced Disclosure and Barring Service checks, at all times ensuring that volunteer records are kept within Age UK Merton’s data protection policy
Capture volunteering data to monitor and evaluate the impact of volunteering for the organisation, supporting the Volunteering Manager to produce reports as required for the Senior Management Team, Trustees and funders
Record timely and accurate information on the Customer Relationship Management (CRM) database, Charity Log
As above to maintain Age UK Merton’s volunteering database in relation to the role and undertaking any other administrative duties as necessary

Befriending service - client support

Conduct home visits to assess clients’ needs and build understanding of their requirements
With the Volunteering Manager, match volunteers with compatible clients
Provide volunteer support sessions, offering on-going training and support and ensuring that volunteers have an excellent volunteering experience
Support the collection of quantitative and qualitative data and development of case studies
Maintain strong working links with partners to ensure a cohesive approach and smooth working of the partnership to deliver the outputs and outcomes required
Manage promotion of the service to outside agencies, especially any groups underrepresented on project outputs
Understand the organisational process for raising safeguarding concerns and the route of accountability

General

Establish good working relationships with all relevant stakeholders and liaise as required
Comply at all times with the policies and procedures of Age UK Merton
Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.
Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu
Attend staff meetings and personal supervision and appraisal meetings
Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
Act as a representative of the values, beliefs and principles of AUKM at all times
Undertake any other duties that are requested and commensurate with the grade and remit of the post