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Job Description

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

Job title: Volunteer Co-ordinator

Salary: £24k-£28k pro rata

Hours: 37.5 hours per week

Responsible to: Volunteering Manager

Based at: Elmwood Centre/ Vestry Road offices, Mitcham, and hybrid working from home, frequent travel throughout the borough required

Contract: Fixed term until 31st March 2025

Key result areas:

Volunteer Co-ordination

  • Deliver best practice volunteer management across all aspects of the volunteer journey – Recruitment, Induction, Training, Retention, Recognition & Exit
  • Work with the Volunteering Manager and other Age UK Merton services/ teams to recruit skilled volunteers to roles across the organisation
  • Develop and document role descriptions for all volunteer positions across the charity
  • Deliver clear, informative and comprehensive induction processes for new volunteers
  • Support a programme of ongoing training to enhance volunteers’ skills and knowledge
  • Support retention processes through supervision, feedback and ongoing dialogue with volunteers
  • With the Volunteering Manager, develop meaningful recognition opportunities through local, national awards, events and regular communications
  • Deliver the administration of the volunteer journey, including checking applications, obtaining references and overseeing enhanced Disclosure and Barring Service checks, at all times ensuring that volunteer records are kept within Age UK Merton’s data protection policy
  • Capture volunteering data to monitor and evaluate the impact of volunteering for the organisation, supporting the Volunteering Manager to produce reports as required for the Senior Management Team, Trustees and funders
  • Record timely and accurate information on the Customer Relationship Management (CRM) database, Charity Log
  • As above to maintain Age UK Merton’s volunteering database in relation to the role and undertaking any other administrative duties as necessary

Befriending service - client support

  • Conduct home visits to assess clients’ needs and build understanding of their requirements
  • With the Volunteering Manager, match volunteers with compatible clients
  • Provide volunteer support sessions, offering on-going training and support and ensuring that volunteers have an excellent volunteering experience
  • Support the collection of quantitative and qualitative data and development of case studies
  • Maintain strong working links with partners to ensure a cohesive approach and smooth working of the partnership to deliver the outputs and outcomes required
  • Manage promotion of the service to outside agencies, especially any groups underrepresented on project outputs
  • Understand the organisational process for raising safeguarding concerns and the route of accountability


  • Establish good working relationships with all relevant stakeholders and liaise as required
  • Comply at all times with the policies and procedures of Age UK Merton
  • Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.
  • Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu
  • Attend staff meetings and personal supervision and appraisal meetings
  • Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets
  • Act as a representative of the values, beliefs and principles of AUKM at all times
  • Undertake any other duties that are requested and commensurate with the grade and remit of the post