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Age UK Norwich offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice

We offer advice and information on a wide range of matters of concern to older people and their carers. We also offer numerous factsheets and information sheets that cover a wide range of subjects.

Visit us at our Information and Advice Centre: 62 London street, Norwich NR2 1JX.

Our I&A drop-in sessions will be closed on 24th and 25th October 2019

Our Information & Advice drop-in opening hours are:

Day                                  Morning                                        Afternoon 

Monday                           Pre-booked Appointments Only     Closed  

Tuesday                          10 am – 3 pm 

Wednesday                     Pre-booked Appointments Only     Closed 

Thursday                         10am – 3pm 

Friday                              10 am - 3 pm 

Saturday                          Closed 

Sunday                            Closed 

Our reception desk is open to callers and visitors and if we are unable to help you directly we can usually put you in touch with someone who can

Why you can rely on us

• We give you information that is accurate and up to date.
• We take time to listen and understand.
• We explain the choices you have.
• We make sure that you can talk to us in private.
• We won’t tell anyone about your concerns without your permission.
• If we can’t help, we can put you in touch with people who can.

What can we advise about?

• benefits and pensions
• energy bills
• managing money matters and debts
• housing issues
• local services
• social activities
• staying active and healthy
• legal advice – see below:

Free legal advice

Age UK Norwich offers free legal advice sessions for older people and/or their carers. Sessions last 20 minutes and take place every Wednesday. Booking is essential – please ring our reception for an appointment, on 01603 496333.

A helping hand too

If you need help with understanding or filling in forms, writing letters or making calls, contact us and we will make an appointment if necessary. We can make home visits if you cannot get to the office.

Information services provided by Age UK

Age UK Norwich is a partner of the Age UK national charity so we can direct you to relevant Age UK (national) information services too.

Free information guides and factsheets

Age UK produces a comprehensive range of free information guides and factsheets that provide answers to many questions on issues affecting people in later life. We can give you free copies when you pop in. They can also be viewed and downloaded at  Age UK by clicking on the link below.

We can also offer advice on:

Pensions and benefits
Residential care
How to leave a gift to us?
Sheltered housing - visit Norwich City Council website

Age UK Advice(When our office is closed)

Age UK Advice is a free, confidential, national phone service for people in later life, their families, friends, carers and professionals.

Age UK Advice Line: 0800 678 1602 Lines are open seven days a week from 8.00am – 7.00pm.  Click here for more information

Contact us

If you would like more information on our services and how we can help you or a loved one, please get in touch

Call: 01603 496333 and talk to someone from our Information and Advice team. Email:

Facebook - a great forum to share information, see what we're doing locally and receive support
All enquiries are confidential.

Age UK Norwich I&A Statement of Service

Free booklets and online information