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Age UK Norwich offers free, independent information and advice to help you or a loved one get all the support you need for later life.


Loneliness Awareness

Our Information and Welfare Advisers, Stephen and Jo, talked about loneliness and isolation during Loneliness Awareness Week in June.

Call us today on 01603 496333

Our friendly team are here to offer you free, confidential support. Please call between 10.00am and 4.00pm, Monday to Friday, and ask for Information and Advice.

London Street Advice Centre – Closed

Our London Street Advice Centre will remain closed until further notice, in our response to reduce the risks to our clients. In the meantime, our professional staff offering advice and information remains available, at the end of a phone. Just call 01603 496333, or if you can, email or chat to Vera, the Age UK Norwich Helpbot, who can help instantly if you need assistance.

If you or a member of your family uses the internet, a great deal of guidance about COVID-19, and how to the dedicated website is a useful tool where people can check symptoms and get advice, or you can call NHS111. If you have mild symptoms, you do not need to call NHS 111 to tell them you are staying at home.


  • Home and bills

    Support with household bills, debt management and budgeting.  We also advise on home help, such as dependable gardeners or tradespeople.

    Find out more  

  • Care and health

    No one should find daily life a struggle.  From care homes and home care, to bereavement counselling and mental health support, we'll help make late life easier.

    Find out more  

"Without Age UK Norwich there would literally have been no-one else to help me.  It is comforting and reassuring to know Age UK Norwich is there if and when assistance and support should be needed.  It provides an essential social service for the community as a whole and especially for a potentially vulnerable age group."

Mr J. Norwich 

Accreditation, Registration and Collaboration

We are proud to hold the Advice Quality Standard which provides our customers with the assurance that we have met certain criteria that demonstrates a commitment to quality.

Our Age UK Norwich Information and Advice Statement of Service gives information about the advice services that we offer. what you can expect from us , what we expect from you and how to give feedback on your experience. 

Please also see our Information, Advice and Welfare Privacy Notice, which explains how we collect, store and use client data.