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How to fix my boiler

Published on 03 March 2018 11:51 AM

We are aware that many customers are having problems contact British Gas, Age UK Solihull have raised this issue with National Age UK.

If you are having issues with your boiler, please see some tips below. Alternatively you can go straight to the British Gas website or try any of British Gas telephone numbers listed below. For those trying to contact our Winter Warmth Helpline, please note that we are closed on the weekends and your call will be transferred to the Social Services Emergency Team.

British Gas telephone numbers

  • Service telephone number: 0800 365 1000
  • PRS registration telephone number: 0800 294 8604
  • Retention Team: 0800 294 9650

British Gas FAQs

What if my boiler pipes have frozen?

If you think the 'condensate pipe' of your boiler has frozen - that's the waste pipe that takes the condensation from your boiler to your drain outside - try the steps below. You might need to repeat them a few times.

  1. Hold a hot water bottle, or heat wrap, around the pipe.

  2. Pour hot, not boiling, water over the frozen end of the pipe with a watering can, jug or kettle.

  3. If you think the pipe is unfrozen, try switching on the boiler again. You might need to reset it.

  4. If the boiler fires up, it's fixed. If it doesn't then pour hot water on the pipe again.

  5. If your boiler pipes are still frozen, call one of our engineers to unfreeze the pipe.

What pressure should my boiler be?

When your boiler is cold or off, it should usually be about 1-1.5 bar on a dial or digital display depending on your boilers make and model, but please check your manufacturer's guide for more information.

Can I get the water pressure higher?

Yes, if the pressure has dropped below 1 on your boiler's pressure gauge, then you can raise it by adding more water - although it does depend on your boiler's make and model so check your manufacturer's guide


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