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Age UK Solihull is commissioned by Solihull Council to deliver the annual Partnership Winter Warmth Campaign. The best way to avoid problems during the winter is to be well prepared. Having your heating serviced, improving your insulation, stocking up with food essentials and ensuring you have your annual flu jab are easy steps to prepare well. Our temperature and information card gives lots of tips and advice on keeping warm throughout winter and is available free from the Winter Warmth Helpline.

Winter Warmth Helpline

Telephone: 0121 704 8080

Lines are open from 9:00am - 5:00pm from November to March.

Between April and October please leave a message and we will return your call.

Worried about the fuel price increase?

With average energy bills rising to £1,971 from 1 April 2022, households throughout the country are feeling anxious and worried about being able to afford gas and electricity.

We have some steps that you can take over the next few weeks to ensure your bills are as low as possible over the coming months.

Tips to keep your bills as low as possible

Beware of energy scams

Ofgem have warned about recent reports of scam messages claiming to be from the energy regulator. The scam messages ask for bank details so that customers can get a rebate. As with most scams, they set a tight deadline for a response to rush customers into a decision. See Ofgem's website for more information about avoiding and reporting energy scams.

People with pre-existing medical conditions, usually related to heart and respiratory problems, are most at risk during the winter. Cold temperatures can be very dangerous to older people’s health as they not only increase the likelihood and severity of flu, chest infections and other respiratory problems, but they also raise blood pressure which puts people at greater risk of heart attacks and strokes.

There are a number of reasons for cold related illness and mortality from poorly insulated homes to sustained low indoor temperatures. Living room temperatures should ideally be kept at 70F (21°C) and above whereas bedroom temperatures should be kept at a minimum of 64F (18°C).

Being cold, even for just a short amount of time can be very dangerous as it increases the risk of associated health problems and preventable deaths during the winter.

The dedicated helpline can offer you help with issues such as:

  • Providing emergency heaters if your heating breaks down
  • Receiving a ‘Safe and Well’ visit from West Midlands Fire Service
  • Making a ‘Warm Home Discount’ application and joining the ‘Priority Services Register’
  • Finding a tradesperson for emergency repairs
  • Practical help on making your home warmer this winter
  • Benefits and debt advice

If you find yourself requiring assistance this winter telephone the helpline:

0121 704 8080

You can also request a free temperature/information card, packed full of information and tips to monitor your indoor warmth.

Tips for keeping warm this winter

  • Keep internal doors closed to stop draughts
  • Have at least one hot meal a day
  • Have hot drinks throughout the day
  • Layer up - many layers of clothing are best
  • Use an electric blanket or heat pad
  • Close curtains at dusk
  • Ensure your heating is 21°C degrees centigrade in your home
  • Contact your energy supplier to find out if you qualify for the annual Warm Home Discount of £140 Find out more
  • Keep your heating on overnight and close windows
  • Contact your energy supplier to find out about Social Tariffs or Priority Register Schemes
  • Ensure your home is well insulated and boiler serviced
  • Get your free flu jab if you are in a vulnerable group. Find out more

See Age UK's Winter Wrapped Up Guide for even more tips, useful organisations and more.

Part-funded by the Energy Industry Voluntary Redress Scheme –

More energy advice

Read Age UK (national)'s advice on energy prices, what support's available and what you can do if something goes wrong.

Client Feedback

"A very big thank you for the help and support you kindly provided towards my issue with [my energy company]. I could not have resolved this matter without your input. You seemed to have so much expertise and confidence and more knowledge than the [energy company] staff themselves. They obviously felt they couldn't challenge you because they looked into the matter straight away, whereas each time I contacted them, they were insisting I owed them £1,250.

"Thank you for persevering for me and for helping me to get a resolution and a decent deal with them in the end. The service you provide is so critical for defenceless members of the public like myself. I cannot tell you what a relief it has been after almost 2 months of wrangling with [my energy company]."