Skip to content

Age UK Surrey offers a free and confidential Information and Advice Service for older people, their families and carers.

Free Information and Advice Service for older people in Surrey, on topics such as benefits, social care, money, and health.

We are experiencing unprecedented levels of calls currently, please bear with us, we will get to you as soon as possible.

Benefit entitlement checks:  We are suspending home visits at this time and where possible will assist with the completion of forms by telephone.

01483 503414 (Mon - Fri, 9am - 4.45pm)

Email: or complete the Enquiry form.

How we can help

Our Information and Advice team can:

  • help you find help at home
  • advise on safety and security
  • help with housing needs
  • provide a listening ear
  • give information on care homes
  • find support for carers
  • find out what benefits you are entitled to
  • advise about care at home... and much more.


Age UK has 50 information guides and over 70 factsheets. They are ideal for those who wish to help themselves and for those who work to help older people. View all Age UK publications and factsheets

Information guides and factsheets are available in large print and audio formats. Please ask the team for assistance.

Contact us for help and support

Our lines are open Monday to Friday, 9.00am - 4.45pm. Outside of these hours you can leave a message or call the Age UK national helpline: 0800 678 1602.

Email and postal enquiries are welcomed and are usually answered within 48 hours. Further help may be given by writing letters, or contacting a third party if requested. For those who prefer to speak to an adviser personally, appointments can be made at Rex House. For directions and parking availablilty please visit Contact Us.

By appointment and drop-in

For information about our free Information and Advice by appointment and drop-in service, please select here.

Download our Statement of Service for Information and Advice.

Find out more about our other Services...