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Age UK Surrey offers a free and confidential Information and Advice Service for older people, their families and carers.

Free information and advice Service for older people in Surrey, on topics such as benefits, social care, money, and health.

How we can help:

Our Information and Advice team can help you find help at home, with safety and security, housing needs, they provide a listening ear, information on care homes, support for carers, help with welfare benefits, care at home and much more.


Age UK has 50 information guides and over 70 factsheets. They are ideal for those who wish to help themselves and provide guidance for those whose work helps older people.  Information guides and factsheets are available in large print and audio formats.  Please ask the team for assistance.

View all Age UK publications and factsheets

Contact us for help and support

Besides helping older people to claim welfare benefits, our Information and Advice team provide free information & advice on a variety of topics by answering over 4000 telephone enquiries a year from older people, their relatives and carers. Referrals are also taken from Social Services and health professionals.

Email and postal enquiries are welcomed and are usually answered within 48 hours. Further help may be given by writing letters, or contacting a third party if requested. For those who prefer to speak to an adviser personally, appointments can be made at Rex House.  Directions and parking availablilty please see our Contact Us page.

We are delighted to announce that you can obtain Free Information and Advice via our drop-in sessions at:

The Atrium, Farnham Hospital. Every Thursday between 10am – 1pm.

Or at Englefield Green GP Surgery, second Wednesday of the month between 2pm – 5pm (by appointment through the surgery).

Contact us on : 01483 446627

Our lines are open Monday to Friday 9am - 12am and 1pm - 3pm

Or out of office hours contact Age UK Advice: 0800 169 65 65

Or text us on:  07548 314281

Or email us on:


Click this link to download our statement of service and client care standards:

Download statement of service and client care standards.

Find out more about our other Services...