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Age UK Surrey offers a free and confidential Information and Advice Service for older people, their families and carers.

Free Information and Advice Service for older people in Surrey, on topics such as benefits, social care, money, and health.

Contact us

For free information and advice call 01483 446627 (Mon-Thur, 9am-1pm), or complete the enquiry form.

How we can help

Our Information and Advice team can:

  • help you find help at home
  • advise on safety and security
  • help with housing needs
  • provide a listening ear
  • give information on care homes
  • find support for carers
  • find out what benefits you are entitled to
  • advise about care at home... and much more.


Age UK has 50 information guides and over 70 factsheets. They are ideal for those who wish to help themselves and for those who work to help older people. View all Age UK publications and factsheets

Information guides and factsheets are available in large print and audio formats. Please ask the team for assistance.

Contact us for help and support

Besides helping older people to claim welfare benefits, our Information and Advice team provide free information & advice on a variety of topics by answering over 4000 telephone enquiries a year from older people, their relatives and carers. Referrals are also taken from Social Services and health professionals.

Telephone: 01483 446627


Our lines are open Monday to Thursday, 9am - 1pm. Outside of these hours the Age UK national helpline is available: 0800 678 1602.

Email and postal enquiries are welcomed and are usually answered within 48 hours. Further help may be given by writing letters, or contacting a third party if requested. For those who prefer to speak to an adviser personally, appointments can be made at Rex House. For directions and parking availablilty please visit Contact Us.

By appointment and drop-in

For information about our free Information and Advice by appointment and drop-in service, please select here.

Download our Statement of Service for Information and Advice.

Find out more about our other Services...