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Age UK Surrey offers a free and confidential Information and Advice Service for older people, their families and carers. 

Covid-19 Update:

We have been delivering free and confidential Information and Advice to the community for over 20 years.  Although we have been experiencing higher call volumes than usual, we would like to assure you that we continue to be here to support you and have a team of experienced Advisers.

As we are currently working remotely at this time please leave an answerphone message and we will return your call as soon as possible.  Remember to leave your name, telephone number, where you live and the nature of your enquiry. 

Call 01483 503414 (Mon - Fri, 9am - 4.45pm)

Email: enquiries@ageuksurrey.org.uk or complete the Enquiry form.

How we can help

Our Information and Advice team can:

  • help you find help at home
  • advise on safety and security
  • help with housing needs
  • provide a listening ear
  • give information on care homes
  • find support for carers
  • find out what benefits you are entitled to
  • advise about care at home... and much more.


Age UK has 50 information guides and over 70 factsheets. They are ideal for those who wish to help themselves and for those who work to help older people. View all Age UK publications and factsheets

Information guides and factsheets are available in large print and audio formats. Please ask the team for assistance.

Contact us for help and support

Our lines are open Monday to Friday, 9.00am - 4.45pm. Outside of these hours you can leave a message or call the Age UK national helpline: 0800 678 1602.

Email and postal enquiries are welcomed and are usually answered within 3 days. Further help may be given by writing letters or contacting a third party if requested. For those who prefer to speak to an adviser personally, appointments can be made at Rex House. For directions and parking availability please visit Contact Us.

By appointment or drop-in

For information about our free Information and Advice by appointment and drop-in service, please select here.


The Age UK National Helpline: 0800 678 1602 is available 8am – 7pm, 365 days a year.  They can support you on national issues but will refer to us for local service support.

Download our Statement of Service for Information and Advice.