Work for us

Are you looking for a career in care?

Age UK York are recruiting for dedicated care workers to provide high-quality person-centred care to people living in their own homes. Car driver essential.

Care workers provide a flexible and adaptive service which responds to the needs and wishes of the clients, enabling positive outcomes.

The Role.

Age UK York’s Bridge the Gap Care Service is a domiciliary care service that provides personal care to people living within their own homes whilst maintaining their independence.  Services are provided to adults with a wide range of health care and social care needs, including physical disabilities, mental health needs and dementia.

This could include:

Assisting in/out of bed.

Preparation and serving of meals.

Administering medication.

Personal care including bathing and showering.

Social Calls.

Requirements.

Full UK Driving Licence and access to own vehicle.

Honest, caring and reliable.

Willingness to work alone and as part of a team.

Ability to communicate with people at all levels.

Understand the needs of vulnerable clients.

Must have the right to work in the UK.

Enhanced DBS Security Clearance. (Age UK York will fund this).

Hours.

ZERO hours

Salary:

£12.35 per hour increasing to £13.59 per hour after 7pm and weekends.

45p per mile paid starting from your home address, this also includes travel time.

Location.

York and the surrounding areas.

Age UK York’s Benefits.

Full training and induction.

Enrolment and support to complete NVQ’s/Diploma’s.

Generous paid holidays.

Pension Contributions.

Free DBS Check.

Free flu jab.

Discounted Age UK Insurance policies.

For more information and a discussion about the role please contact the CQC Registered Manager, Anne-Marie Miles on 01904 627995.

Alternatively, CV’s can be sent directly to: recruitment@ageukyork.org.uk

Applications are also accepted via the website: www.ageuk.org.uk/york

Full Job Description and Person Specification

Context:

Age UK York is a local charity which exists to support older people of York, their families, and carers. Together, our team provide a wide range of service which make a valuable difference to the needs and lives of older people across the city. Through a dedicated team of staff, volunteers and supporters Age UK York has been supporting older people in York for over 50 years and exists to continue to be there when needed.  

Age UK York is committed to diversity, equality, and inclusion. Through our recruitment we want to build a diverse workforce, one that represents the communities we exist to help and brings variety of perspectives so together we are best able to support older people in York.  

About the role: 

The Operations Manager will ensure the efficient and effective running of our Age UK York office, and the processes and systems needed to facilitate this. This extends to the other premises used by our organisation including our charity shops in York.

This involves management and provision of services provided by a small team of support staff. Working to ensure other managers’ expectations are managed effectively to ensure competing business priorities are met whilst maintaining a high quality of customer service. This will include ensuring that relevant processes meet the requirements of our National Quality standards.

The role provides essential organisational support covering Information and Communications Technology (ICT) arrangements, estates management and associated health and safety and risk arrangements. These will include our variety of systems and range of external supplier partnerships, ensuring they continue to offer the best operational and value for money benefits to meet our evolving needs. The postholder will form a vital part of Age UK York’s collective drive in realising our ambitions and shaping our future in meeting the needs of older people across York

Initial Priorities

The initial six months in the role will prioritise a review of our external ICT providers and identification of alternate office premises ahead of our current lease termination date. You will work closely with senior management and with our Retail Operations Manager to ensure robust processes for incident management and premise maintenance, as well as identifying opportunities for expanding our estate and developing our office-based provision of services.

Key Responsibilities 

Management of our Business Support function

• Line management of support staff, including Administration and Data reporting roles.
• Work with service managers to align the cross-organisation Business Support function to the developing needs and priorities of our operations.

Estate management

• Management of our St. Edmunds office ensuring a safe and effective working environment for all our team and visitors.
• Provide oversight and support to our shop locations across York, working with our shop teams to ensure suitable high quality and welcoming locations.
• Continuing review and development of our estates and associated procedures and arrangements to ensure they continue to best meet our evolving needs in delivering against our organisational priorities.
• Liaising with external stakeholders, including providers, landlords, suppliers and partners in undertaking works and surveying support.
• Be part of our office’s open and closing team rota and to be one of our points of contact in the event of an alarm activation at our building.

Equipment, Systems and Resources

• Provide management and ownership of the systems used across our organisation including day to day administration through the Business Support function. Includes user access, communication and troubleshooting support.
• Manage relationships and act as operational point of contact for our outsourced service providers, including for IT, Telephony, Mobile Phones and Wi-Fi, ensuring the most effective arrangements and agreements in support of our organisation both in respect to provision and cost.
• Oversee day to operations of the charity’s ICT systems and arrangements and support future planning and harnessing technology to support and strengthen our charity including for our people and those we exist to help.
• Work alongside operational teams to review and arrange for developments to these resources and support functions to best meet operational needs.
• Oversee the provision of guidance, training and other support arrangements to help develop the confidence, expertise, and learning of colleagues across the organisation, as part of the wider learning and development programme.

Information Management

• Work closely with Data Reporting Project Manager to support development of our CRM and associated systems.
• Oversee the ongoing administration and maintenance of our CRM system, providing line management to our Data and Reporting support staff.
• Work with CEO and other colleagues in our obligations in accordance with data protection law – including GDPR – and undertake named duties such our assigned information governance role registered with Information Commissioner’s Office (ICO) and commitments to partners such as NHS.

Health and Safety

• Work with the CEO and colleagues in supporting organisational Health and Safety and our commitment to the highest standards for our people and all who use our services.
• Maintain the incident register and report back to our Health and Safety working group. Act as Fire Marshall for our main offices.
• Work with the retail operations manager and senior staff to ensure robust fire safety procedures throughout our office and shop premises.

Business Continuity

• Work with CEO, management and across teams, volunteers and trustees to undertake Business Continuity Management arrangements enabling our compliance with recognised standards.
• Undertake collective preparation, planning, training and exercises to support Age UK York’s readiness and recovery from disruption in ensuring our ability to continue delivery of our vital services

Application deadline: 31/10/2025

CV’s can be sent directly to: recruitment@ageukyork.org.uk

Applications are also accepted via the website: www.ageuk.org.uk/york

If you have any further questions, please contact Emma Field on 01904 933637.

Full Job Description 

Are you a good listener who can communicate effectively with a wide range of people? Do you get job satisfaction from helping people? Do you want to make a real difference in the lives of people living in York through your work?  

Age UK York is a local charity passionate about supporting older people in York to live more rewarding lives through practical support and advice. 

You should be confident in conversing with people, some of whom have hearing or cognition difficulties, by telephone, online, and face-to-face.  You will need to build up knowledge in a wide range of information and advice topics ranging from where to go to for help with a Blue Badge form  to understanding the Care Act and providing advice on this. Some experience of working in the area of welfare benefits or a keen interest in this area is also essential as we spend a lot of time advising on benefits, calculating and assessing entitlement to benefits, and helping complete claim forms.   You should have good attention to detail and be confident in managing a varied caseload, including keeping up to date comprehensive notes this is essential as your work will be audited by our assessors to achieve the Advice Quality Standard national accreditation.

Extensive training in the above is provided and you should be keen to learn.

Lone working is required, as is access to transport - you will be required to travel within City of York boundaries to see people in community venues or their home environment, as well as working from our office in Margaret Street, York.   

We focus on doing the best for our service users and colleagues. You'd be joining a friendly team both in the Information and Advice Service and the wider organisation.  

Key Responsibilities: 

• Provide information and advice to older people and their carers and relatives on a wide range of topics including welfare benefits, housing, community care, disability rights and other issues. 
• Carry out benefits checks and advise clients accurately and clearly about their entitlements; assist people in making the necessary claims including form filling. 
• Keep up-to-date, comprehensive, accurate case records using Age UK York’s Charity Log database.
• Maintain an awareness of current local and national issues affecting older people where necessary, researching new information and resources, also work with partner agencies relevant to our client group 
• Take part in colleague discussions as part of peer review to assess our work as part of our need to improve and achieve quality
• Take part in Outreach work in our communities

Qualifications, Skills and Experience: 

• You should be a confident communicator to delivering information & advice to people
• A working knowledge of welfare benefits is desirable/ an interest in this area is essential, this includes how to calculate and make benefit claims 
• You should have experience of writing case notes, using databases, word, excel and outlook 
• You should have access to transport to carry out home visits in City of York boundary area
• Lone working required

How to Apply:  CV and covering letter

Application Deadline: 31/10/2025

Equal Opportunity Employer: We are inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. 

CV’s can be sent directly to: recruitment@ageukyork.org.uk

Applications are also accepted via the website: www.ageuk.org.uk/york

Full Job Description and Person Specification