Digital inclusion volunteer

Help people connect, learn and thrive

At Age UK Bolton, we believe everyone should be able to enjoy the benefits of the digital world, regardless of their age or previous experience with technology.

Technology can help people stay in touch with loved ones, access services, manage their wellbeing, discover new interests and maintain their independence. Yet many older people lack the confidence, knowledge or support needed to make the most of these opportunities.

As a Digital Inclusion Volunteer, you'll help change that.

Whether you're supporting someone in our welcoming Digital Den, assisting at community sessions, or helping people in their own homes, you'll play a vital role in helping older people feel more confident, connected and empowered through technology.

Every new skill learned, every successful video call, and every boost in confidence can make a real difference to someone's life.

About the role

This is a rewarding and varied volunteer opportunity where no two days are the same.

You might help someone send their first email, learn how to use a smartphone, access online services, connect with family through video calls, or understand how to stay safe online.

More importantly, you'll provide encouragement, patience and reassurance, helping people develop confidence at a pace that feels comfortable for them.

You'll be joining a friendly and supportive team committed to reducing digital exclusion and helping older people live healthier, happier and more connected lives.

What you'll be doing

Supporting digital confidence

• Help people learn how to use smartphones, tablets and computers for everyday tasks.
• Support individuals to achieve their personal digital goals.
• Build confidence and independence through positive encouragement.
• Adapt support to suit different abilities, needs and levels of experience.
• Encourage people to explore how technology can enhance their daily lives.

Promoting online safety

• Explain the importance of strong passwords and account security.
• Help people recognise scams, phishing attempts and online fraud.
• Encourage safe and responsible use of technology.
• Support people to feel confident navigating the online world.

Providing friendly support

• Create a welcoming and inclusive learning environment.
• Build positive relationships through conversation and encouragement.
• Support people during appointments, group activities and home visits.
• Help reduce loneliness and social isolation through meaningful engagement.
• Celebrate achievements and support people to reach their goals.

Working as part of our team

• Work alongside Age UK Bolton staff and fellow volunteers.
• Maintain confidentiality and respect individual privacy.
• Attend relevant training, meetings and volunteer events.
• Share ideas and feedback to help improve our services.

Further opportunities

Volunteers who are interested in developing their experience may have opportunities to become involved in innovative digital projects delivered by Age UK Bolton.

One of these projects is Thriving in Bolton, delivered in partnership with Thriving AI, which uses digital technology to help older people stay connected, active and independent while supporting their overall wellbeing.

Depending on your interests and availability, you may have opportunities to:

• Support older people to become confident using new digital tools and technology.
• Assist participants during onboarding and digital set-up sessions.
• Encourage engagement with wellbeing resources, social connections and community activities.
• Learn about innovative approaches that combine technology and human support to help people age well.
• Gain valuable experience working alongside staff involved in pioneering digital wellbeing initiatives.

Full training and support will always be provided.

Who this role would suit

We're looking for people who are:

• Friendly, patient and approachable.
• Comfortable using smartphones, tablets and computers for everyday tasks.
• Passionate about helping others build confidence and independence.
• Good communicators who can explain things clearly and simply.
• Interested in supporting older people within their local community.
• Respectful of different backgrounds, experiences and abilities.
• Reliable and able to work as part of a team.

No teaching experience or technical qualifications are required. If you're confident using technology and enjoy helping others, we'd love to hear from you.

Why volunteer with us?

Volunteering with Age UK Bolton is about more than giving your time. It's about making a genuine difference to people's lives.

You'll benefit from:

• The opportunity to help older people become more connected, confident and independent.
• Valuable experience in digital inclusion and community engagement.
• The chance to develop communication, mentoring and coaching skills.
• Ongoing training, guidance and support from our friendly team.
• Opportunities to get involved in innovative projects such as Thriving AI.
• New friendships and connections within your local community.
• The satisfaction of helping people overcome barriers and achieve things they never thought possible.

At Age UK Bolton, every volunteer is valued, supported and recognised for the difference they make.

Ready to make a difference?

To apply, download and complete a volunteer application from below, then email it to volunteering@ageukbolton.org.uk.

Want to find out more?

Email Kirti at kirtimistry@ageukbolton.org.uk or call 01204 701525.