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Call 105 - New power cut number

Published on 13 September 2016 12:53 PM


There’s a new number to call if you have a power cut. 105

WHAT IS 105?

105 is a new three-digit number that people can call to report or get information about power cuts.

Watch 🎥 What is 105? 


Tips on what to do during a power cut

  • What should I do during a power cut?
    ◙  Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on.
    ◙  Leave a light on so you know when the power cut has been resolved.
    ◙  Check to see if your neighbours are okay.
    ◙  Wrap up warm.
    ◙ Contact your electricity network operator to report the power cut, either by calling 105 or via their other channels.
  • How can I prepare for a power cut?
    ◙ Keep a torch handy – it’s much safer than using candles.
    ◙ Get a battery-powered or wind-up radio (useful for keeping up to date with relevant local news).
    ◙ Keep warm – keep a blanket and warm clothing handy, and fill a vacuum flask or hot water bottle.
    ◙ Stock your cupboard with food and drink that doesn’t require electricity to prepare it.
    ◙ Keep your mobile phone and laptop fully charged.
    ◙ Check your network operator’s website or social media channels for updates.

  • Can I use my phone during a power cut?
    ◙ Cordless phones probably won’t work during a power cut. They take their power from the mains and most don’t have battery back-up.
    ◙ Traditional corded phones will work – you might want to keep one handy so you can plug it in and make phone calls if you have a power cut.
    ◙ In most cases, mobile phones will work if they are charged.

  • I’m on the Priority Services Register. Should I now call 105?
    ◙ The Priority Services Register is for people who might need extra support during a power cut; for example, people who need electricity for vital medical equipment.
    ◙ If you are on the Register and you have a power cut, you should continue to call the phone number that you have been given.

You can also call 105 with any welfare concerns related to a power cut, or if you are worried about the safety of over or underground electricity cables or substations.

105 is free of charge and will put you through to your electricity network operator. You can call 105 from most landlines and mobile phones. It doesn’t matter who you choose to buy your electricity from - anyone can call 105.

Network operator or Electricity Supplier?

105 is just one of the ways you can contact your network operator. They can still be contacted directly by phone on their 0800 number or via their website – and most can be reached through social media too.

Research shows that when the power goes out, many people feel unsure about what to do. They don’t know who to contact during a power cut, with many wrongly thinking they should call the electricity supplier they pay their bill to.

Your electricity supplier is the company you choose to buy your electricity from, and who you pay your bills to. On your bill - you will see that a part of what you pay is given to your network operator for running and maintaining the power cables in your area.

UK Power Networks

UK Power Networks is the network operator who own and maintain electricity cables and lines across London, the South East and East of England. They maintain upgrade power equipment, move and connect new electricity cables.

As an overview you can contact them:

  • If there’s a power cut in your area
  • If you need a new power supply or need to make changes to your existing supply
  • If you need any maintenance carried out near or on overhead power lines, for example cutting trees back from power lines or covering overhead cables to protect them


Uk power networks



When there is a powercut - don’t be left in the dark.  Call 105.

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