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Age UK Hertfordshire collects your data when you sign up for one of our services, request information, donate, or volunteer for us. We use this data to inform you of services we provide to help you live independently, to tell you about groups you may be interested in attending, and to give you general information and advice to help you ‘Love Later Life’. If you receive services from us, we need this data in order that we can give you the very best service we can!

However, you can be assured that everyone here at Age UK Hertfordshire promises to treat your information with care – today, tomorrow and in the future.

While the majority of services we offer are exclusively from Age UK Hertfordshire, some of our services, such as Hertswise, and the Hospital & Community Navigation Service are offered in partnership with other organisations. In these circumstances, there are elements of your personal information that we may need to share with these partners, to ensure that we are best able to deliver the services that are right for you. The information we share will not be used for any other purpose than what you have given us consent for, and will be the minimum necessary for that service to be delivered. Our partner organisations are: Age UK Dacorum, Alzheimer’s Society, British Red Cross, Carers in Herts, Dementia UK, Herts Careline, Hertfordshire Independent Living Service, Herts Mind Network, Howard Cottage, North Herts Ethnic Minority Forum, PoHwer, Watford Community Housing Trust and Watford and Three Rivers Trust, as well as Hertfordshire County Council who fund some of the services we provide.

You can change your mind about us holding your data at any time by contacting us, either by phone, on 01701 323272 (select option 6); by writing to us at Age UK Hertfordshire, 1 Silver Court, Watchmead, Welwyn Garden City, AL7 1LT; or by e-mail to executive.assistant@ageukherts.org.uk.

You can find more information in our privacy policy here. We can also provide a hard copy on request.

We also have a privacy policy specific to our website, which you can read here.