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Age UK Dacorum in partnership with Hertswise offers a FREE Bereavement & Covid-19 support telephone service.

When someone dies, particularly someone close to us, it can be devastating and life changing. Grief is often conflicting and can bring an overwhelming mixture of emotions. Understanding these emotions can be difficult.

What can we help with?

Our Bereavement & Covid-19 support telephone service provides a local support network for those who need emotional and practical help with:

  • "Grief through bereavement & loss
  • Support for those living with Dementia
  • Guidance to help for those with low level memory loss and cognitive impairment
  • Support for carers
  • 2021 has taken a new turn in how grief and bereavement are faced
  • Coping with loss through the Covid-19 pandemic has brought new challenges 

Our listening support service gives you the opportunity to talk to someone, express your feelings and be given guidance. Turning to a listening ear can provide a helpful and meaningful pathway towards getting the right support. 

Many practical problems can bring upon emotional distress. Knowing how to channel these concerns into the right support can bring relief and help you discover new coping strategies.

Who is the service for?

Our Bereavement and Covid 19 telephone support service is open to everyone, and all are welcome. Our service has been extended to cover all of Hertfordshire – not just the local area and we will be working in partnership with Hertswise.

An Evolving Service

At present, the Bereavement and Covid-19 Support Service is a telephone service due to social distancing restrictions. In the future, we hope to provide one-to-one consultations and group sessions in a local venue.



A Client Journey with AUKD”

The journey to despair began with the death of her husband. With the loss of her home and no family to provide support, Sarah found herself in a desperate situation with nowhere to turn.

 Despair turned to anxiety with mental help being sought from her GP who referred her to Age UK Dacorum and our Bereavement & Covid-19 Support Service.

Regular calls and a listening ear provided her with guidance both emotionally and practically - a welcome voice to support and guide her to help reach safety in new accommodation, to build a new life and to make new friends.

As her journey ends this Christmas, Sarah feels she is now able to start her life afresh, when she told us, “Without your help I would not be where I am now. My life is able to start again”.



Telephone Support Service

Specially trained staff are here to listen and to offer advice.

Direct line : 01442 507880
Available between 10 am to 12 noon
• Monday • Tuesday • Wednesday • Thursday • Friday 

Free & Confidential
Please call our direct line on 01442 507880 to use the service.
Outside of these times, if you wish to leave a message with your name and number, we will then get back to you.


For more information please contact Sue on 01442 507880 or alternatively email 

Publications and information

  • Coping with bereavement

    Coping with loss can be extremely hard and you may find that you’re dealing with lots of different feelings, finding it hard to process them all.

  • When Someone Dies

    When someone dies there are many things to do, often at a time of great personal distress when we feel least able to manage.

  • Your Mind Matters

    Things you can do to look after your mental wellbeing, as well as steps you can take if you think you need some help.

  • Bereavement

    Although bereavement is a highly personal event, there are recognisable reactions and emotions many of us experience when someone close to us dies.

Further information and support

Bereavement advice and support during coronavirus - NHS
Read advice from the NHS

Bereavement - Mind
Provides information on bereavement, where to go for support, and suggestions for helping yourself and others through grief.