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The Hospital and Community Navigation service supports people who are coming out of hospital or are in need of  additional support (due to ill health) within their own home.

It is formed through the integration of the West Herts Community Navigator Scheme, Age UK Herts Home and Hospital support service, British Red Cross Hospital Discharge Service, Herts Help @ Home and Herts Help IDT services.

Aims of the Hospital and Community Navigation Service:

1. Reduce hospital admissions

2. Reduce GP visits

3. Reduce reliance on home care providers

4. Reduce social isolation

5. Improve health and wellbeing


Home and Hospital Support
This provides short-term practical and emotional support to help people maintain their independence at the point of clinical discharge. It prevents unnecessary hospital discharge delays, reduces length of stay and helps to prevent admission and re-admission to Hospital by providing support and care at home.  It helps people to navigate and access longer term support services.

Community Navigation
Community Navigators look to find solutions to a broad range of issues, e.g. social isolation, behavioural risk factors, financial issues, carers support etc. It is a non-clinical support, empowering individuals to address underlying causes that are affecting their ability to manage their own health and well-being.  It is looking at providing community based solutions to meet their needs around the wider determinants of health.


People can be referred by health or social care professionals, voluntary sector organisation, friend or family member.

For referrals please call Herts Help 

        on 0300 123 4044 or  email