Living Well Support Service Administration Assistant

Administration Assistant - Living Well Support Service

Location: Padiham Town Hall

Salary: £22,467.50 FTE

Hours: 20hrs per week. Working 5-hour shifts over 4 days between the
hours of 9am and 5pm.

Reference: LWSS010

Age UK Lancashire are looking for an Administration Assistant to provide vital
support to our Living Well Support Service.

Nobody wants to stay in hospital for longer than they need to, and the pressure on
the NHS to discharge patients as soon as they are medically fit is considerable.

Providing essential support to patients over the age of 18 who are both at risk of
admission and have been discharged from hospital, the Living Well Support Service:

• Take patients home directly from the hospital and settle them back at home.
• Provide continued support for up to 6 weeks, supporting people to remain
independent.
• Provide support to those individuals who are at risk of admission.

Based at Padiham Town Hall with some expectation of travel to Royal Blackburn or
Burnley General Hospital sites, you will provide support to the team with data
management and day to day administration, including contributing to the preparation
of monthly and quarterly reports.

The successful applicant should have:

▪ Excellent communication skills, both written and verbal
▪ Strong organisational skills and administrative role experience
▪ Ability to manage and prioritise multiple tasks to meet deadlines with a flexible
approach
▪ Proficient in IT tools including the use of Microsoft Office and CRM systems
▪ Attention to detail especially when handling sensitive information, service and
customer records
▪ Excellent interpersonal skills and ability to build relationships internally and
externally
▪ Problem-solving skills and the ability to suggest creative solutions to
challenges
▪ Able to work within a team, take direction from others and collaborate
effectively
▪ Experience of data collection and maintaining accurate records
▪ A positive approach and a genuine interest in supporting older people and
understanding their needs.

This is a hugely rewarding role for the right person. The successful applicant will join
a highly motivated and dedicated team that provides invaluable support to vulnerable
or older people in the community after being discharged from hospital.

Benefits include:

▪ Full training and comprehensive induction to ensure you have the
support you need to succeed and thrive in your new role.
▪ Access to Employee assistance programme.
▪ Workplace Pension scheme.
▪ Paid annual leave.
▪ Staff discount card for hundreds of Highstreet shops and online
services.
▪ Travel expenses will be paid for all journeys required for work,
excluding travel from home to base.
▪ Hospital metered parking will also be paid for costs incurred carrying
out your role.

DBS: This post is eligible for a basic DBS check and all the associated costs will be
met by the employee. The cost for the DBS is £21.50 plus an additional admin fee of
£5.40 totalling £26.90. This amount will be deducted from an employee’s first salary
with Age UK Lancashire.

Closing Date: 10.00am Monday 27th October. Early applications are welcome.

The full job pack can be downloaded below.

To Apply: Please complete the online application form below, please refer to the
job description when completing your application, demonstrating your skills,
experience and suitability for the role.

 Application Form