Retail Manager - Uppingham
Contract Type: Permanent, Retail Manager – Uppingham
About Us: Age UK Leicester Shire & Rutland is more than a Charity, we are a lifeline to older people in our local communities. As part of our mission to support older people in their everyday lives, we provide a range of services, including our shops.
We couldn’t do what we do without the generosity of our donors, the dedication of our volunteers, and the loyal support of our wonderful customers. Our shops play a vital role in raising the funds needed to support our mission, and we’re looking for an enthusiastic, experienced and motivated Retail Manager to join our team and help make a real difference.
Key Responsibilities:
- Staff & Volunteer Management: Lead, inspire, and manage a team of volunteers and staff to ensure smooth shop operations. Provide training, motivation, and support to ensure high customer service and engagement levels.
- Stock & Inventory Management: Oversee the receipt, sorting, pricing, and display of donated items. Ensure that stock is rotated and displayed attractively to maximize sales.
- Sales & Targets: Achieve sales targets, monitor performance, and implement strategies to drive sales. Handle cash, tills, and bank deposits following charity procedures.
- Customer Service: Provide excellent customer service to all shoppers, ensuring they have a positive shopping experience. Deal with customer inquiries and complaints professionally and courteously.
- Health & Safety & Compliance: Ensure the shop complies with all health and safety regulations, as well as the charity's policies and procedures, including the safeguarding for staff and customers.
KEY SKILLS:
• Proven experience in retail management or a similar role.
• Ability to work towards and achieve financial targets.
• Experience in volunteer management is highly desirable.
• Excellent customer service skills with the ability to engage with a diverse group of people.
• Organisational and time-management skills with attention to detail.
• Knowledge of retail stock management and visual merchandising.
• A positive attitude and enthusiasm for working in a charity environment.
• Ability to be flexible and adapt to the changing needs of Charity retail
• Excellent communication skills
• Confident in delegating responsibilities and helping team members and volunteers grow through guidance and coaching.
Location:13 High Street, Uppingham, Leicestershire, LE15 9PY
Contract Type: PERMANENT
Hours: 30 including alternate Saturdays/Sundays and bank holidays 9am – 4.30pm, with a 30-minute paid break
Salary: £21,149.20 per annum £13.52 per hour
Closing Date: 21.10.26
Interview Date: 30.10.26
If you share our aim of supporting older people to remain independent at home and would like to make a positive contribution to the lives of local older people, please submit your CV to jobs@ageukleics.org.uk
Age UK Leicester, Shire and Rutland are an equal opportunities employer. We are committed to promoting a diverse and inclusive workplace and encourage applications from all sections of the community.
Download the terms and conditions
Download the person specification
How to Apply
Download the application form – PDF
Download the application form – Microsoft Word document
Download the equal opportunities monitoring form – PDF
Download the equal opportunities monitoring form – Microsoft Word document
Download the disability information
Please return the completed forms by email to jobs@ageukleics.org.uk
If you do need to send hard copies please mark the envelope Private & Confidential, and post it to:
Human Resources,
Age UK Leicester Shire & Rutland,
Lansdowne House,
113 Princess Rd East,
Leicester,
LE1 7LA