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We are proud to have achieved the Age UK Charity Quality Standard.

Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation.  It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.

To find out more about our Age UK Charity Quality Standard certification, please contact us on 01604 611200.

In May 2019 our Information & Advice Service was awarded the I&A Quality Marque.

This is awarded to services that provide consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.  The service must have clear and relevant systems and procedures in place to manage the delivery of consistent, good qualty information and advice.  The service must also show that it monitors its services and seeks feedback from clients and stakeholders.

Age UK I&A Quality Assured

 

In May 2019 our Information & Advice Service was awarded the Advice Quality Marque.

This is the quality mark for organisations that provide advice to the public on social welfare issues.  Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.

Advice quality standard

The Care Quality Commission (CQC) carried out an inspection of our Extra Help at the End of Life service on 27th April 2018 and 2nd May 2018.

We are delighted to announce that our care service was rated "Good".  CQC is the independent regulator of all health and social care in England.  They are given powers by the government to register, monitor and inspect all health and care.

At the time of the inspection the service was supporting 14 people.  The CQC found that people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

The CQC found that Staff treated people with kindness, dignity and respect and spent time getting to know people.  People were happy with the way that staff provided their care and support and they were encouraged to make decisions about how they wanted their care to be provided.

 The service works in partnership with other agencies to ensure quality of care across all levels. Communication was open and honest, and any improvements identified were worked upon as required. The service had an open culture that encouraged communication and learning.   People, relatives and staff were encouraged to provide feedback about the service and this was used to drive continuous improvement.

Read the full report

We are proud to have achieved Organisational Quality Standards certification.

Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.

To find out more about our Organisational Quality Standards certification, please contact us.

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Assessed by SGS United Kingdom Limited

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