Externally assessed standards
We are proud to have achieved the Age UK Charity Quality Standard.
Our achievement of the Age UK Charity Quality Standard recognises the high standard of our performance as an organisation. It certifies that our organisation is well governed and managed; has a clear direction and strategy; and is committed to ensuring the well-being and safety of older people, our staff and volunteers.
To find out more about our Age UK Charity Quality Standard certification, please contact us on 01604 611200. Our certification runs 9th November 2023 to 9th November 2026.
In March 2022 our Information & Advice Service was awarded the I&A Quality Marque.
This is awarded to services that provide consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records. The service must have clear and relevant systems and procedures in place to manage the delivery of consistent, good qualty information and advice. The service must also show that it monitors its services and seeks feedback from clients and stakeholders.
In March 2022 our Information & Advice Service was awarded the Advice Quality Marque.
This is the quality mark for organisations that provide advice to the public on social welfare issues. Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.
We are proud to have achieved Organisational Quality Standards certification.
Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.
To find out more about our Organisational Quality Standards certification, please contact us.
Assessed by SGS United Kingdom Limited
