Working with the NHS

COVID-19 update

1/6/20

This is a very challenging time for all of us. Age UK Northamptonshire is determined to support you and others who need us, as best we can.

Please be assured that:

• We are following government guidance and ‘social distancing’ to help keep you safe
• Staff are wearing personal protective equipment (PPE) where the role calls for it
• We are using the telephone more and keeping face to face meetings to a minimum whilst using strict hygiene procedures
• We are in regular contact with our clients to offer support and check on their welfare

We have adapted our services to suit the current circumstances and wherever possible will continue to provide essential, regular support.  We are continuing to provide:

• emergency food and meals
• food shopping and medication support
• telephone befriending
• information and advice

Since the lockdown began in March we have provided 3,929 meals, shopping and medication deliveries, made  5,852 welfare and befriending calls, helping a total of 9,787 older people in Northamptonshire. This represents a 75% increase in demand for our services compared with the previous month.

Please donate to our Coronavirus emergency appeal

If you need to call us, please call your normal contact person on the telephone numbers and other contact details you already have.

You can also contact us on our main telephone number 01604 611200 or email: access@ageuknorthants.org.uk

Please stay safe. If you need help, call us.

We urgently need donations of bread, long-life milk and other staples for our clients.  The Venton Centre, York Road, Northampton NN1 5QG remains our hub for donations.

Our Billing Road offices are now closed to visitors but our staff continue to answer telephone calls.  We will be answering telephone calls for food shopping requests and other queries 8am to 5pm, Monday to Friday. 

To make a payment please call us on 01604 611204, 8am to 1pm Monday to Friday.

We continue to follow government advice to ensure the safety of older people in Northamptonshire.  We would be very grateful for financial donations at this difficult time.

Our quality marks

Age UK Northamptonshire has achieved the Age UK Charity Quality Standard (CQS).  The CQS is externally assessed by quality assessment experts, SGS.