Older People's Information and Advice

Age UK Solihull offers a free and confidential information and advice service for older people, their families and carers. Age UK Solihull is committed to giving older people comprehensive and high quality Information and Advice on a range of issues. This advice is accessible, confidential, clear, and most of all, independent. Our highly experienced Information and Advice Caseworkers will work with you on a one-to-one basis, enabling you to access the knowledge, skills and tools you require to resolve your issues and maintain independence. Our specialist Older People's Advisers can help you to navigate the care and support system in Solihull, help you to look at housing options, help you to find local services or just offer a friendly ear if you need to talk. This service is part-funded by Solihull Metropolitan Borough Council. We are pleased to have achieved the Age UK Quality of Advice Standard. Contact us for more information.

Please note, this service is not available outside Age UK Solihull - Head Office's catchment area.

Age UK Solihull
The Core
Homer Road
Solihull
B91 3RG
United Kingdom

Email: info@ageuksolihull.org.uk
Telephone: 0121 704 7840

Age UK Solihull offers a free and confidential information and advice service for older people, their families and carers.

This service is part-funded by Solihull Metropolitan Borough Council.

We are pleased to have achieved the Age UK Quality of Advice Standard. Contact us for more information.

Important update

We would like to let Solihull residents know that from 1 October 2026, Age UK Solihull will no longer be the provider of the Solihull Information & Advice services.

The Solihull Information & Advice service, known now as Here2Help, has recently been awarded to another provider.

The current Solihull Community Advice Hubs at The Core and Chelmsley Wood Library will close on 30 September. From 1 October, residents seeking information and advice should contact Here2Help, who will provide support by telephone, email and through multiple face-to-face locations across the borough. Please look out for their contact details coming soon.

Thank you to everyone who has used, supported and championed the Information & Advice services during the time we delivered them. We would also like to thank our incredibly knowledgeable Advisers and volunteers for making such a huge difference over the years.

Read our full statement

Factsheets, Guides and Local Information

We can also provide you with information guides on a wide range of issues affecting older people and lists of local services and activities, such as tradespeople, care agencies, sheltered accomodation, and clubs in the area.

https://www.ageuk.org.uk/solihull/about-us/factsheets-guides-and-local-information/

Older People's Benefits Service

The Age UK Solihull Older People's Benefits Service provides older people with clear helpful advice and practical assistance to maximise their income and entitlements. This service is provided by highly trained staff and volunteers who can support you to understand your entitlement and complete the relevant forms, in a location to suit your needs.

See Age UK's information on Benefits and Entitlements below:

Direct Payments Support Service

Direct Payments are monetary payments made to individuals who request to receive one to meet some or all of their eligible care and support needs.

Direct Payments can offer greater flexibility, choice and control than support being arranged for you by the local authority. For example, you may want to employ your own Personal Assistant, providing you with the support at the times you want. Or you may decide you want to use money to buy support from a care agency, or find an alternative to the types of respite support the local authority could arrange for you. You could also make one-off purchases such as a laptop to help you communicate, or a gym membership to improve your health and wellbeing.

Direct Payments can be used in a wide range of innovative and creative ways as long as they are safe and legal and meet your assessed needs.

To access more information telephone 0121 709 7591, email admin@direct-payments.org.uk or visit our Direct Payments page.

https://www.ageuk.org.uk/solihull/services/direct-payments-support-service/

Carer's Allowance

Carer's Allowance is the main welfare benefit to help carers. You may be able to claim it even if you don't think of yourself as a carer.

Find out more

Benefits Calculator

Click below to find out what benefits you might be entitled to.