Salary: £24788 - £26900 dependent on experience

Hours: 35 hours per week

Location: Working from home or in the community must live in Powys

Age Cymru Powys exists to help build society where older people are respected, valued and are able to live the life they choose. We aim to provide excellent quality services tailored to the needs of older people in Powys, to raise the profile of age issues and enable the voices of older people to positively influence policy and provision, be a valued, effective, reputable and expert older people’s support organisation. And collaborate with other organisations across Powys and Wales enhancing services and avoiding duplication.

The Home Energy Check service is a home visiting service covering the whole of Powys. The Energy Officer will undertake several home visits a day, each week via pre appointed slots. You will be installing low energy saving measures e.g. low energy light bulbs, draft excluders, radiator foils. During the appointment you will also be required to undertake a home energy assessment report and to provide accurate, impartial and comprehensive Energy Advice. We are looking for someone who has both practical skills and written skills. You will require to have access to a car and be able to use a small ladder and tools safely.

You will manage your work time effectively, have a passion for supporting older people in the community, at home and have the ability to be flexible in order to meet service needs. You will also undergo an enhanced DBS check.

Main duties and responsibilities

Provide accurate, impartial, and comprehensive information and Energy Advice to enquirers to Age Cymru Powys Energy Service.

• Deliver home Energy Advice and by assessing older people’s homes and installing low energy saving measures.
• Undertake Energy Advice and making client bookings on the telephone or by email.
• Assist older people with the completion of forms, register people on the priority register and liaise with energy suppliers.
• Deliver outreach Energy Advice sessions in communities across Powys.
• Undertake talks to groups on energy advice.
• Refer people to other services holistically providing support to access other providers that may benefit older people locally.
• Keep up to date on relevant changes in law, policies and procedures as they apply and affect older people and their carers.
• Promote and publicise the service with key health and community staff and agencies, and with local communities.
• Monitor the impact of information and advice given with older people and application of key messages through interviews, follow up contact, etc.
• Provide and maintain statistical information and case records as requested by the funders following Advice Quality Standards.
• Support the delivery of targets in line with the grant programmes.
• Work in conjunction with the other Age Cymru Powys staff and local partnership agencies involved in service for older people and their carers.
• Participation in internal and external training opportunities.
• Attend supervision meetings to review and plan your work.
• Accurately and efficiently record all enquiry details.
• Maintain confidentiality and security of client information

Person Specification

All the listed criteria are essential unless stated otherwise.

The ability to demonstrate experience in:

Experience

· Installing low energy measures

· Undertaking home energy assessments

· Delivering Energy advice in person, on the telephone, e-mail and written correspondence.

· Ability to complete online applications on behalf of older people.

· Dealing with customer enquiries and providing excellent customer service.

Knowledge

· Of Energy Issues affecting older people in Powys

· Understanding of the basics of disability benefits.

· Awareness of older people issues as well as any other relating information connected to the cost-of-living

· Knowledge and understanding of Data Protection issues.

· Understanding of customer relationship management databases (Desirable).

Skills/Ability

· Excellent handy person skills.

· Excellent listening and communication skills.

· Excellent ability to deal with client written and telephone enquiries in both English and Welsh (desirable).

· Competence in IT – word processing, excel, internet and email skills.

· Good level of numeracy and literacy.

· Ability to adapt approach to different circumstances and to put enquirers at ease, listening attentively, reflecting and clarifying.

· Ability to respond to enquirers with empathy and sensitivity.

· Resourcefulness, problem solving skills and good attention to detail.

· Ability to cope with stress and emotionally charged issues.

· Tact and diplomacy to deal with sensitive and confidential information.

· Ability to work flexibly and pro-actively on own initiative and also as part of a team.

· Work within the strict guidelines and processes.

Qualifications

· GCSE grade 'C' or equivalent in both English and Welsh.

· Energy Awareness Level 3 (Desirable) Must be willing to undertake.

· Energy Awareness Level 2 (Desirable)

· Health and Safety Level 1 or 2

· Working at Heights Level 1

Additional Circumstances

· The postholder will be required to travel by car throughout Powys.

· The postholder must be able to use a 3-step ladder

· This post requires an Enhanced Disclosure and Barring Service check.

To apply either request an application pack or please send a CV and no more than a 2-page letter explaining how you meet the role description.

Purpose of this new position

Thanks to our amazing work of staff and volunteers, Age Cymru Powys (ACP) supports 1,000s of clients a year through our face to face, phone and community services. We plan to introduce new projects and services, together with the growing demand for our assistance, we are looking to increase our team.

Job Description and Purpose of Role

To have responsibility for a portfolio of new ACP projects. You will be setting up new services, managing delivery staff and being accountable for project reporting requirements. The postholder will develop relationships with the relevant stakeholders and will ensure existing & new projects are implemented smoothly, and that delivery staff are appropriately supported and developed.

This is a management role, but you will be required to be hands on too and you will work closely within the Executive and Operations Manager to contribute to and implement the strategic direction of ACP. We need someone who has managed services or delivered support to older people at home. This could be someone who has managed a cleaning business or managed a team of carers, care manager or set up a chargeable service in a community a project manager, or a previous business owner.

You will help us develop our ideas to the next stage.

Main Duties and Responsibilities

Planning and Development - Contribute to improvement and development initiatives and identify and develop new & existing project models. Liaise with colleagues in the SMT, to ensure there is sufficient capacity, resource and expertise to deliver projects.

Service and Project Delivery- Take day to day responsibility for the delivery of ACP projects assigned to the postholder. Ensure that monitoring, reporting and evaluation requirements are fulfilled. Ensure that ACP case recording and other procedures are followed.

Staff and Volunteer Management - Ensure the effective line management of staff, through supervision, appraisal and training and development. Create a positive working environment where equality and diversity, dignity at work and ACP values are upheld, and which supports staff and volunteers to reach their potential. Encourage cross-organisational teamwork through co-operation and mutual support.

Risk Management Ensure - effective risk management and mitigation for new and continuing projects. Ensure polices are adhered to and risk registers and processes are reviewed. Advise the CEO on proposed resource allocation where appropriate.

Learning and Development - Identify own training needs and actively develop them. Identify training needs of staff and volunteers and organise activities which meet those needs. Represent the work of ACP to other organisations and stakeholders.

Travel - The post will involve travelling to different locations within the ACP geography. You will require access to a car and travel expenses will be reimbursed.

Organisation Policies - The post holder must always promote the aims, principles, policies, interests and wellbeing of the organisation and protect the integrity and reputation and the confidentiality of the Service.

Age Cymru Powys Person Specification

Knowledge

Essential(E) or Desirable(D)

• Understanding of the need to put older people at the centre of service planning

Customer Relationship Management

At least 3 of the below:

• Sound knowledge of programme and project management(E)
• Management of staff (E)
• Knowledge of change management techniques(E)
• Understanding of budget / financial management responsibilities. (E)
• Contract development management (E)
• Commercial and legal working practises for service delivery(E)
• Knowledge of health and social care provision and clear understanding of the (environment within which the voluntary sector works to support that provision. (D)
• Knowledge of national, regional, and local policy context. (D)
• Strategic Management Skills. - Knowledge of service design and evaluation in a multiservice / project setting. (D)

Qualifications, training, and education

• Recent evidence and commitment to professional development and/or demonstrable experience in service management and delivery. (E)
• Current full driving licence and access to vehicle for work purposes(E)

Experience

• Experience in managing projects. (E)
• Experience in influencing and managing change. (E)
• Experience of internal / external collaborative working and partnership development. (E)
• Developing and implementing complex action plans & monitoring performance. (E)

Behaviours

• Self-starter. (E)
• Outcome driven. (E)
• Strategic thinking(D)

Attributes

• Negotiation and influencing skills. (E)
• Patience and tenacity. (E)
• Assertiveness. (E)
• Systematic ability to work under pressure.
• Welsh speaker (D)

To apply request and application pack or send over a CV with a letter no more than 2 pages on how you meet the Role Description.