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Role Description

Job Title:

Home Energy Officer

 

Location:

Remote, at office, travelling across Powys

 

Contractual Status of Role:

 

35 hours per week or job share would be considered.

Job Title of Line Manager:

 

Operations Officer

Salary

£24,788 to £26,900

Job Purpose:

The Home Energy Check service is a home visiting service covering the whole of Powys. The Energy Officer will undertake  several home visits a day, each week via pre appointed slots. You will be installing low energy saving measures e.g. low energy light bulbs, draft excluders, radiator foils. During the appointment you will also be required to undertake a home energy assessment report and to provide accurate, impartial and comprehensive Energy Advice. We are looking for someone who has both practical skills and written skills. You will require to have access to a car and be able to use a small ladder and tools safely.

Main Responsibilities:

 
  • Provide accurate, impartial, and comprehensive information and Energy Advice to enquirers to Age Cymru Powys Energy Service.
  • Deliver home Energy Advice and by assessing older people’s homes and installing low energy saving measures.
  • Undertake Energy Advice on the telephone or by email.
  • Assist older people with the completion of forms, register people on the priority register and liaise with energy suppliers.
  • Deliver outreach Energy Advice sessions in communities across Powys.
  • Undertake talks to groups on energy advice.
  • Refer people to other services holistically providing support to access other providers that may benefit older people locally.
  • Keep up to date on relevant changes in law, policies and procedures as they apply and affect older people and their carers.
  • Promote and publicise the service with key health and community staff and agencies, and with local communities.
  • Monitor the impact of information and advice given with older people and application of key messages through interviews, follow up contact, etc.
  • Provide and maintain statistical information and case records as requested by the funders following Advice Quality Standards.
  • Support the delivery of targets in line with the grant programmes.
  • Work in conjunction with the other Age Cymru Powys staff and local partnership agencies involved in service for older people and their carers.
  • Participation in internal and external training opportunities.
  • Attend supervision meetings to review and plan your work.

·       Accurately and efficiently record all enquiry details.

·       Maintain confidentiality and security of client information

·       Talk to groups and to deliver presentations on the service including hot topics i.e. Spread the warmth, smart meters.

 

Person Specification

All the listed criteria are essential unless stated otherwise.

 

Experience

The ability to demonstrate experience in:

·       Installing low energy measures

·       Undertaking home energy assessments

·       Delivering Energy advice in person, on the telephone, e-mail and written correspondence.

·       Ability to complete online applications on behalf of older people.

·       Dealing with customer enquiries and providing excellent customer.

Knowledge

·       Of Energy Issues affecting older people in Powys

·       Understanding of the basics of disability benefits.

·       Awareness of older people issues as well as any other relating information connected to the cost of living crisis.

·       Knowledge and understanding of Data Protection issues.

·       Understanding of customer relationship management databases (Desirable).

Skills/Ability

·       Excellent handy person skills.

·       Excellent listening and communication skills.

·       Excellent ability to deal with client written and telephone enquiries in both English and Welsh (desirable).

·       Competence in IT – word processing, excel, internet and email skills.

·       Good level of numeracy and literacy.

·       Ability to adapt approach to different circumstances and to put enquirers at ease, listening attentively, reflecting and clarifying.

·       Ability to respond to enquirers with empathy and sensitivity.

·       Resourcefulness, problem solving skills and good attention to detail.

·       Ability to cope with stress and emotionally charged issues.

·       Tact and diplomacy to deal with sensitive and confidential information.

·       Ability to work flexibly and pro-actively on own initiative and also as part of a team.

·       Work within the strict guidelines and processes.

Qualifications

·       GCSE grade 'C' or equivalent in both English and Welsh.

·       Energy Awareness Level 3 (Desirable) Must be willing to undertake.

·       Energy Awareness Level 2 (Desirable)

·       Health and Safety Level 1 or 2

·       Working at Heights Level 1

Additional Circumstances

·       The postholder will be required to travel by car throughout Powys.

·       The postholder must be able to use a 3-step ladder

·       This post requires an Enhanced Disclosure and Barring Service check.

 

Notes:

·       This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role.  Therefore, this role description does not describe any individual role holder.

·       In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.