Information and advice

Age Cymru Powys offers a free and confidential information and advice service for older people, their families and carers.

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Specialist Information & Advice for Older People in Powys

Our experienced, friendly advisers offer information and advice on a wide range of topics including:

• Social care - such as finding a care home or getting some help at home, and how it's funded.
• Your income - including free, confidential benefits checks and help with applying for benefits.
• Your home - information on staying warm at home, home adaptations and how to prevent falls.
• Legal issues - such as wills, Power of Attorney, and how to deal with an estate.

We work with lots of agencies and charities and will ensure that you are receiving all the support you need. 

How can we help?

Whether you are looking for advice for yourself, a family member or friend, Age Cymru Powys is happy to help with enquiries for people aged 65+ living in Powys. We can help support you with issues such as:

• Finding help at home
• Housing needs
• Pensions
• Discrimination
• Health advice
• Care homes
• Care at home
• Consumer issues
• Support for carers
• Welfare benefits
• Family and personal matters
• Utility Bill advice
• Local services and support across Powys

And most other things that affect your quality of life. And if we can't help you, we can always put you in touch with people who can. 

We also liaise with other organisations to support debt, grants and other financial issues.

Help with forms

Many older people struggle to complete forms which means often they don't receive the help they need with eg money worries, disability, help at home etc. We offer a free form-filling service to help you complete welfare benefit forms to ensure that you are receiving all of the benefits you are entitled to. Examples of forms we can help with: 

• Attendance Allowance
• Personal Independence Payments (PIP)
• Disability Living Allowance (DLA)
• Pension Credit
• Employment Support Allowance (ESA)
• Blue Badge Disabled Parking Form

Opening times - North Powys - Newtown office

• Telephone advice - 01686 623707 - Monday, Tuesday and Wednesday mornings 9am - 12noon.
  
  
• Visits by appointment only - please call to book.
  
  
• Address: Age Cymru Powys, Warehouse Office, Parkers Lane, Newtown, Powys SY16 2LT

Opening times - South Powys - Llandrindod Wells office

• Telephone advice - 01597 825908 - Monday, Tuesday and Wednesday mornings 9am - 12noon.
  
  
• Visits by appointment only - please call to book.
  
  
• Address: Age Cymru Powys, Marlow, South Crescent, Llandrindod Wells, Powys LD1 5DH

Enquiries outside of office times

If your enquiry is outside these times, you can leave a message on our answer machine and we will call you back, or you can contact the national Age Cymru Advice Line on 0300 303 44 98.

Community outreach locations 

We hold regular outreach surgeries across Powys to ensure that we reach those in rural and farming communities. Please contact us for dates and times of when we are next in your community.

Home and hospital visits

We visit people at home, in hospitals and in care homes if they cannot come into our offices. We can also visit people to complete welfare benefits application forms. If you require a home visit then please get in touch with your nearest office.

Contact us

Newtown office: 01686 623707 or send us an email

Llandrindod Wells office: 01597 825908 or send us an email

We are so grateful to the National Lottery and all you lovely supporters buying a lottery ticket.

You helped us be here for older people across Powys, who were very badly impacted by Covid 19.

This grant helped us provide essential services including:

• Tackling isolation and loneliness, supporting volunteers to be here when an older person was lonely and had no one;
• Wellbeing support, pulling in services to help vulnerable older people and their families manage at home;
• Essential footcare support in Powys hubs to help with pain and mobility issues.

A big thank you to the National Lottery, from our clients, their families, volunteers, staff and trustees.