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Information and advice

Age Cymru Powys offers a free and confidential information and advice service for older people, their families and carers.

Woman helping man with advice


Coronavirus Outbreak: Safe & Well Checks for Older People in Powys 

We have all been advised to take measures to help protect ourselves from the Coronavirus. This is particularly important for people over 70 and those with underlying health conditions because they are at higher risk of developing more severe symptoms if they become infected.

We have taken the decision to focus our delivery at the moment to deliver Safe & Well Checks for older people across Powys over the telephone with our team. We will be providing guidance and support, advising on how to put plans in place so that you can remain safe during this difficult time.

Through these Safe & Well Checks we are also gathering information to develop our support based on the needs and issues faced by local older people. Like issues with getting shopping, collecting prescriptions and managing caring responsibilities, loneliness and isolation. In addition to this we are working with local communities and groups and other organisations to help you with these issues to provide help and advice on accessing support that you may require. Call us on 01597 825908 / 01686 623707 or email: enquiries@acpowys.org.uk to arrange a Safe & Well Check or for more information.

 

Check In and Chat

Age Cymru Powys is also working with national Age Cymru to offer a check-in-and-chat telephone service from Monday 23 March 2020 for the over 70s in Wales who live alone. It is hoped that the initiative will help provide some reassurances to older people, answer basic queries and link people to local services and support during the Coronavirus outbreak. Anyone over 70 in Wales can register with Age Cymru, free of charge, to receive a regular telephone call from the charity in either English or Welsh. All you have to do is call the Age Cymru Advice Number on 08000 223 444 or email enquiries@agecymru.org.uk.

 

Age Cymru Powys Advice Line

We provide a free, confidential phone service for local older people, their families, friends, carers and professionals. Our team will give you information that is reliable and up-to-date and help you to access the advice you need.

 

AGE CYMRU POWYS ADVICE LINE

01597 825908 / 01686 623707
Monday – Friday
9am – 12noon
Email: enquiries@acpowys.org.uk

 

NATIONAL AGE CYMRU ADVICE LINE

08000 223 444
Monday – Friday
9am – 5pm

 

NATIONAL AGE UK ADVICE LINE

0800 678 1602
Lines are open 365 days a year
8am – 7pm

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Specialist Information & Advice for Older People in Powys

Our experienced, friendly advisers offer information and advice on a wide range of topics including:

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free, confidential benefits checks and help with applying for benefits.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.

We work with lots of agencies and charities and will ensure that you are receiving all the support you need. 

How can we help?

Whether you are looking for advice for yourself, a family member or friend, Age Cymru Powys is happy to help with enquiries for people aged 50+ living in Powys. We can help support you with issues such as:

  • Finding help at home
  • Housing needs
  • Pensions
  • Discrimination
  • Health advice
  • Care homes
  • Care at home
  • Consumer issues
  • Support for carers
  • Welfare benefits
  • Family and personal matters
  • Utility Bill advice
  • Local services and support across Powys

And most other things that affect your quality of life. And if we can't help you, we can always put you in touch with people who can. 

We also liaise with other organisations to support debt, grants and other financial issues.

Help with forms

Many older people struggle to complete forms which means often they don't receive the help they need with eg money worries, disability, help at home etc. We offer a free form-filling service to help you complete welfare benefit forms to ensure that you are receiving all of the benefits you are entitled to. Examples of forms we can help with: 

  • Attendance Allowance
  • Personal Independence Payments (PIP)
  • Disability Living Allowance (DLA)
  • Pension Credit
  • Employment Support Allowance (ESA)
  • Blue Badge Disabled Parking Form

 

Opening times - North Powys - Newtown office

  • Telephone advice - 01686 623707 - Monday, Tuesday, Wednesday, Thursday and Friday mornings 9am - 12noon.

  • Visits by appointment only - please call to book.

  • Address: Age Cymru Powys, Warehouse Office, Parkers Lane, Newtown, Powys SY16 2LT

 

Opening times - South Powys - Llandrindod Wells office

  • Telephone advice - 01597 825908 - Monday, Tuesday, Wednesday, Thursday and Friday mornings 9am - 12noon.

  • Visits by appointment only - please call to book.

  • Address: Age Cymru Powys, Marlow, South Crescent, Llandrindod Wells, Powys LD1 5DH

 

I&A appointment


Enquiries outside of office times

If your enquiry is outside these times, you can leave a message on our answer machine and we will call you back, or you can contact the national Age Cymru Advice Line on 08000 223 444.


Community outreach locations 

We hold regular outreach surgeries across Powys to ensure that we reach those in rural and farming communities. Please contact us for dates and times of when we are next in your community.

Home and hospital visits

We visit people at home, in hospitals and in care homes if they cannot come into our offices. We can also visit people to complete welfare benefits application forms. If you require a home visit then please get in touch with your nearest office.


Contact us

Newtown office: 01686 623707 or send us an email

Llandrindod Wells office: 01597 825908 or send us an email

 

Woman on phone

 

 

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