Hospital Discharge & Community Team administrator
Location: Waterside House, Station Road, Irthlingborough NN9 5QF
Rate of pay: £12.33 per hour
18 hours per week: Work pattern by arrangement
About the role
We are looking for someone with a calm telephone manner and the ability to communicate clearly, verbally and in writing, to provide administrative support to the Hospital Discharge & Community Team which works with patients who have been discharged home from hospital. HD&CT also supports vulnerable people in the community. We help older people maintain their independence in their own home, preventing the need for admission and re-admission to hospital.
This role will provide administrative support to the Coordinator, working with a computerised database and systems to monitor the service. You will contact clients on a regular basis by telephone, providing a welfare check service and ensuring that any emergency needs are met.
About you
You must have a good standard of general education, be computer literate and a competent user of Microsoft Word and Excel. We need someone with the ability to work effectively as part of a team as well as alone and using their own initiative as the need arises. You must have an understanding the needs of the service, and be able to respond sensitively to client queries and complaints.
How to apply for our job vacancies
Download our job application form and equal opportunities policy. Complete either the Word or PDF version of the application form and either email to recruitment@ageuknorthants.org.uk or post it to:
Age UK Northamptonshire
The William and Patricia Venton Centre
York Road
Northampton
NN1 5QJ
Please do not send CVs as they will be discounted. For more information about this role and working for Age UK Northamptonshire, call us on 01604 611200 or email recruitment@ageuknorthants.org.uk
Closing date for applications: Thursday 14th August, 9am
Interviews: to be confirmed
Application form to download and open with Microsoft Word (168 KB)
Application form as a PDF to download and print out (315 KB)