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Feedback and complaints

Whether you want to compliment, complain or simply have a query, we want to hear from you.

Contact us

  • Feedback

    We really appreciate feedback from our customers and service users as this allows us to continually evolve our services and make necassary improvements.

    Complete our contact form alternatively you can call our team Monday to Friday, on 01603 496333, or email enquiries@ageuknorwich.org.uk 

  • Our complaints procedure

    Age UK Norwich is committed to the provision of high-quality services, and we are always looking at ways that we can make improvements.

    We strive to ensure our customers and service users are satisfied with the services they receive from us, however if you are not satisfied with any aspect of our work, we want you to report this to us.

    Information on how to submit a complaint can be found in our complaint guidance.