Information and Advice Drop in Clinic

Whether you need help understanding your benefits, finding housing or social care support, or just want general advice, our friendly team is here to listen and guide you. We can assist with photocopying documents, help with emails, book appointments, and support bus pass applications or renewals. If you have concerns about your safety or urgent issues that need prioritising, we can help identify these and provide useful factsheets or information guides. We also offer referrals to both external organisations and internal Age UK Plymouth services.

How We Can Support You

At our drop in clinics, we cover a wide range of support including:

• Benefit, housing, and social care information and signposting
• General advice and assistance
• Photocopying and helping with emails
• Appointment booking
• Bus pass applications and renewals
• Identifying safeguarding concerns and prioritising urgent issues
• Providing factsheets, information guides, and referrals to other services

What We Are Unable To Support With

Please note, we are unable to explore the following issues with you at our drop in clinics and require a separate appointment or specialist advice:

• Debt, financial, legal, or immigration advice
• Benefit checks and form filling (usually needing a 1 hour appointment)
• Completion of application forms (typicaly require 1-2 hour appointments)
• Applications for attendance allowance, blue badges, housing benefit, council tax support, pension credit, carers allowance, and Devon Home Choice

When & Where

First and third Wednesday of each month.
10:00 - 15:00
Age UK Plymouth, The William and Patricia Venton Centre, Astor Drive, Mount Gould, Plymouth PL4 9RD