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Who are we

Age UK Plymouth is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)", we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using this Site and any services we offer via our Site, you are agreeing to be bound by this policy.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK Plymouth is a registered charity (number 281820) and company limited by guarantee (number 1499927). The registered address is William & Patricia Venton Centre, Astor Drive, Mount Gould, Plymouth, PL4 9RD.

If you have any questions around this privacy policy, you should contact Age UK Plymouth on 01752 256020.

How do we collect information from you? 

Information you give to us 
This could be when you donate, access a service or activity, attend an event, meeting or training session.

Information we get from your use of the website
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?

The personal information we collect might include name, address (including postcode), email address, telephone number, IP address and date of birth.

There may be occassions where we need to capture sensitive data such as medical, health and safeguarding information. We may also need to process information to protect the vital interests of the data subject or of another natural person where the date subject is physically or legally incapable of giving consent. We will always gain consent to gather and retain this data.

How is your information used?

We may use your information to:

  • process a donation that you have made
  • process payments for services and activities 
  • respond to comments and queries 
  • analyse our impact and how well we are reaching our aims
  • comply with applicable laws, lawful requests and legal process
  • with your consent, to send you promotional information about upcoming events, activities and other news. You may opt out of receiving information at any time.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a third party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

  • We process personal data relating to clients, supporters, staff, volunteers and trustees of our organisation. This is to allow us to offer services, products and help and guidance to our clients and to be able to keep people up to date with our work and plans.
  • If you are in receipt of one or more of our services we will hold your date for six years after you cease to recieve a service. At this time all paper records will be destroyed and computerised records will be anonymised.

Fundraising and Marketing

  • If you are a supporter of Age UK Plymouth we will hold information about your donations but two years after you stop supporting us or as soon as you withdraw your consent we will anonymise your data. This means that details of your donations will be kept but your personal data will be deleted. This is for historical and statistical purposes only and it is not possible to identify and individual from this data. Donations that are gift aided will be retained for six years.

Your choices

You have the right to opt out of receiving communications from us at any time by contacting 01752 256020 or

You can also change the way we contact you at any time by calling 01752 256020 or emailing

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don't contact you again in future. Your details will only be used for this purpose.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access - you have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact us on on 01752 256020 or
  3. The right to rectification 
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object

Subject Access Request Form

Keeping your information safe

When you give us personal information, we take steps to ensure that it's treated securely.


  • When you give us personal and/ or sensitive information we take steps to ensure that it is treated securely and with respect. Information will be held on one or both of our two databases hosted by ourselves and partner organisation, Dizions Ltd, and we have satisfied ourselves that practices are compliant with this privacy statement and current data protection legislation.
  • If you use your credit or debit card to make a payment to us or make a donation online, your card information is collected by our partner organisations, who specialise in the secure online capture and processing of credit/ debit card transactions. This information is encrypted and protected with 128 Bit encryption software on SSL.

Use of 'cookies'

Please click here for more

16 or Under

If you are aged 16 or under, please get your parent/ guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

We do not currently transfer data outside the EEA.


If you want to make a complaint, you can do so by contacting us on 01752 256020 or

Compliments, complaints and comments can also be made by filling out and returning our Have Your Say form below  

Have Your Say Form

Review of this Policy

This policy was last reviewed 25/05/2018. This is kept under regular review and updated where necessary.