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Age UK Shropshire Telford & Wrekin offers a free and confidential information and advice service for older people, their families and carers.

How to access the service

You can access our information and advice service in a number of ways.

By phone: 01743 233 123 (Shrewsbury office) or 01952 216 018 (Telford office)

By email: enquiries@ageukstw.org.uk

At our office: Book an appointment or drop-in to our offices in Mardol Gardens, Shrewsbury or Meeting Point House, Southwater Square, Telford.

Opening times

Our information and advice officers are available Monday to Friday, 9.00am-4.00pm (Shrewsbury office) or 9.30am-12.30pm (Telford office).

Topics we cover

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adapatations and how to prevent falls.
  • Legal issues - such as wills, Power of Attorney, and how to deal with an estate.

Other services you may find useful

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney.

  • Other useful links

    Age UK Shropshire Telford & Wrekin have put together a list of websites and links to information that we think older people, their friends, families or carers might find useful.