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Age UK Shropshire Telford & Wrekin offers a free and confidential information and advice service for older people, their families and carers.

How to access the service

You can access our information and advice service in a number of ways.

By phone: 01743 233 123

By email:

At our office: Book an appointment or drop-in to our office in Mardol Gardens, Shrewsbury.

Please note: Information and advice will always be available by telephone at the times listed below, dependent upon the availability of advisors at the time.

Opening times

Our information and advice officers are available Monday to Friday, 9.00am-4.00pm.

Topics we cover

Our advisers are trained to help you on the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.
  • Legal issues - such as wills, power of attorney, and how to deal with an estate.

Other services you may find useful

Free booklets and online information

  • Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list of guides and factsheets on the Age UK national website.

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and power of attorney.

  • Other useful links

    Age UK Shropshire Telford & Wrekin have put together a list of websites and links to information that we think older people, their friends, families or carers might find useful.