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Our Hub advisors in The Core, Solihull Central Library

Age UK Solihull is the lead partner in the delivery of the Solihull Community Advice Hubs. The Advice Hubs are for everyone and are the first point of contact for information, advice and support in Solihull and the gateway into services to meet residents’ needs. 

Follow the Community Advice Hubs to find out more

Visit the Advice Hubs

The opening times for 'drop-in' sessions at the Community Advice Hubs are changing from 7 October 2019. This is happening so we can offer more appointments for cases that may take longer, and to reduce waiting times in peak periods.

Click below to see the opening times of each Hub.

The Core, Solihull Library (South Solihull)

Monday 10am to 4pm

Tuesday 10am to 2pm

Wednesday 10am to 2pm

Thursday 10am to 4pm

Friday 10am to 2pm

Wednesday is our quietest day at The Core but it’s actually the day we have more staff and volunteers available so it’s usually a shorter waiting time. But remember, we close at 2pm for team training.

Chelmsley Wood Library (North Solihull)

Monday 10am to 2pm

Tuesday 10am to 4pm

Wednesday 10am to 2pm

Thursday 10am to 2pm

Friday 10am to 4pm

Call the Advice Hubs

Call 0121 709 7590 - Monday to Friday 10am to 12pm and 2pm to 4pm (close at 12pm on Wednesdays)

FAQs

Click below to find out more about the Advice Hubs.

What are the Community Advice Hubs?

The Community Advice Hubs bring together under one roof, a partnership of local voluntary organisations who will provide high quality Information and Advice, and support you to access services that meet your individual needs and circumstances.

The Hub offers 2 levels of support:

Level 1 - Provision of the low level information and advice necessary for you to manage your own needs.
Level 2 - Referrals to specialist organisations that provide the services to meet your individual needs.

Who can use the Community Advice Hubs?

Any adult who is a resident in Solihull, or a carer of a Solihull resident.

Do I need an appointment?

General information and advice is available without appointment. If you require a service that needs to be referred to a specialist caseworker or partner organisation you are advised to telephone or email for an appointment. These services include debt, benefits (PIP, ESA and Attendance Allowance Forms), specialist employment and housing advice, energy switching, Blue Badge online form completion.

Other services available at the Community Advice Hub by appointment include:

  • BID Services (for those with a sensory loss)
  • People Plus (Direct Payments Payroll and Managed Accounts Service)
  • Solihull First Advocacy
  • Alzheimer’s Society
  • Gateway Lifestyles Service – advice and support for getting active, wellbeing, smoking and weight-loss
  • Healthwatch Solihull – have your say on local health and care services
  • Solihull Carers Trust
  • Birmingham and Solihull Women’s Aid
  • RSVP (Rape and Sexual Violence Project)
  • LGBT Birmingham (monthly drop-in)
  • Pension Wise
  • Read Easy
  • SMBC Income and Awards (Housing and Council Tax Benefit)
  • Solihull Community Housing
  • IAPT (Improving Access to Psychological Therapies)
  • Free half hour legal and financial advice clinics

What services can I access at the Community Advice Hubs?

The Community Advice Hubs will provide you with access to services and organisations that can support you in all areas of your life such as:

  • Care in and out of the home
  • Disability and long term conditions
  • Mental and Physical Health
  • Learning Disability
  • Residential Care
  • Benefits and Grants
  • Direct Payments
  • Debt and Money Problems
  • General Health and Wellbeing
  • Leisure, Clubs, Activities and Exercise
  • Employment
  • Legal Problems
  • Caring Responsibilities and Respite
  • Housing
  • Loneliness and Isolation
  • Energy Efficiency
  • Weight, Alcohol and Smoking
  • Filling out Forms
  • This list is not exhaustive

Age UK Solihull is working in partnership with Solihull Mind to ensure residents living with mental health difficulties can access specialist services to meet their needs. 

How do I access the Community Advice Hubs?

There are two Advice Hubs.

North Solihull

Our North Solihull Hub is located in Chelmsley Wood Library,10 West Mall, Chelmsley Wood, B37 5TN.

It is on the 2nd floor above Asda and it is accessible by a lift or stairs.

The frontline service at Chelmsley Wood is open 10am to 2pm Mondays, Wednesdays and Thursdays, and 10am to 4pm Tuesdays and Fridays.

South Solihull

Our South Solihull Hub is located on the first floor of The Core, Solihull Central Library, Homer Road, Solihull, B91 3RG.

The frontline service at The Core is open 10am to 4pm Mondays and Thursdays, and 10am to 2pm Tuesdays, Wednesdays and Fridays.

You can also call the Advice Hubs on 0121 709 7590 Monday to Friday 10am to 12pm and 2pm to 4pm (close at 12pm on Wednesdays)

Factsheets and Guides

We have factsheets, guides and local information available. If you're looking for a tradesperson, would like to find out about local clubs, or need details of local care homes or agencies, look no further!

Age UK Solihull is an Appointed Representative of Solihull Mind for the purpose of FCA Regulated Debt Advice, Debt Counselling and Debt Adjustment. FCA Registration Number 784680.  Solihull Mind is a Registered Charity Number 516058.  Registered Office 14-16 Faulkner Road Solihull B92 8SY.

Other information that may be of use