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We are proud to have achieved the Organisational Quality Standards for local Age UKs in England.

Our achievement of the Organisational Quality Standards recognises the high standard of our performance as an organisation. It certifies that we are a well-governed and effective organisation committed to the wellbeing of older people, our staff and volunteers and to working in partnership with others. The Standards are externally assessed by industry leaders SGS and endorsed by the Charity Commission.

Quality Policy

Age UK Sunderland is a registered charity whose mission is to promote the well-being of all older people throughout the City of Sunderland, improve their quality of life and help them maintain independence. 

We are dedicated to giving our service users and funders quality services, providing added value and complete satisfaction.

In order to achieve this Age UK Sunderland are committed to a continuous improvement culture throughout the organisation based on stated organisational objectives and the EN ISO 9001: 2015 standard. We commit to the continual review and improvement of the quality management system.

Age UK Sunderland conduct an analysis of their operational and strategic risks, client requirements and statutory and regulatory requirements, from this quality objectives are established to mitigate risk and enhance service user satisfaction.

We aim to fully understand (and wherever possible exceed) the stated requirements of our service users and other Interested Parties as well as recognise the importance of:

a) Safety

b) Training

c) Housekeeping

Age UK Sunderland view Quality as an essential organisational framework to gain a competitive advantage, as well as reinforcing and enhancing the organisation’s reputation and image.

Tracy Buck



22nd November 2017

To find out more about our Organisational Quality Standards certification, please contact us.



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Assessed by SGS United Kingdom Limited

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