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This Privacy Policy applies to Age UK Sunderland and it trading and other associated companies where applicable (together "Age UK Sunderland Group" /”us”/”we”).;

Age UK Sunderland Group is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website "Site(s)" and when you access our support services, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services you access, you are agreeing to be bound by this policy.

The Site is also subject to the terms and conditions of use which can be found here Such terms will also need to be complied with when accessing and using the Site.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Sunderland is a registered charity (number 1086995) and company limited by guarantee (number 4199449). The registered address is The Bradbury Centre Stockton Road Sunderland SR2 7AQ. Age UK Sunderland is the data controller for the purposes of our Site.

 1.1       Cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies our Site uses in the table below. You can withdraw your consent and / or block cookies sent to you from our Site but parts of our Site may not then work.

For more information about the different types of cookie, visit the About Cookies website

1.2       Cookie Purpose



User Setting


This   functional cookie remembers the individual's colour and location preferences   so that next time they use the site these are displayed rather than the site’s   default settings.




When   you access our Site a cookie is generated with a unique session ID. This cookie   will expire when the browser is closed.




This   cookie enables our Intellitracker software that helps us analyse information   such as visitor numbers and browser usage so we can continue to   improve your experience of our Site.




The   information in this cookie is used to   track the activities of individuals who     have visited our Site via third-party websites.


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We   use a tool called Google Analytics to give us statistical data on the   performance of our website. These cookies are placed by Google Analytics.


2.         Data Protection

Age UK Sunderland would like to keep in touch with you to let you know about the vital work we do for older people and our services. Data Protection law requires us to rely on one or more lawful grounds to process your personal information. Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing, is considered to be relevant grounds. You can unsubscribe from these communications at any time.


If you do not wish to continue receiving information from us or carefully selected third parties, please email us or telephone us using the contact details on our website.


Occasionally, we may share your data with other organisations that we work with. We will usually inform you (before collecting your data) if we intend to share your data with any third party. You can exercise your right to prevent such processing by ticking (or not ticking where applicable) certain boxes on the forms we use to collect your data. In some cases, verbal consent may be sought, particularly if contact is made over the telephone. You can also exercise your right to ask us to stop processing your data in this way at any time by contacting us at or calling 0191 514 1131.


Age UK Sunderland are registered as a Data Controller with the Information Commissioner. Age UK Sunderland is the Data Controller for the purposes of collecting your information on our Site(s).


2.1 What personal information is collected from you?

When you visit our Site and access our services we collect various personal information which may include your name, address, contact details, IP address, and information regarding what pages are accessed and when they are accessed. If you make a donation online or purchase a product from us, your card information is collected by our partner organisations Virgin Money Giving or Barclays Merchant Services, but is not held by us.

2.2 How your information is used

We may use this information in the following ways:

Process orders submitted by you;

  • to carry out our obligations arising from any contracts entered into by you and us;
  • verify your identity;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • improve our services or marketing purposes;
  • send you communications which you have consented to (these may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies goods and services).
  • to provide support via Age UK Sunderland services

We do not carry out any automated decision-making.

We would like to keep in touch with you to let you know about the vital work we do for older people, our products and services. When you submit your email, address and/or phone number(s) on our Site or following an assessment to access Age UK Sunderland services, we will ask you for your consent to contact you for these purposes. You can unsubscribe from these communications at any time by emailing .

2.3 Who has access to your information?

We may share your information with other companies in our group (other companies within Age UK nationwide) or third party organisations for the purposes of:

  • Onward referral for services (where applicable). We will always check with you before sharing your data for this purpose
  • Referral of safeguarding issues (where applicable).

Please note that where we share your information with other organisations, it will be subject to their policies and procedures regarding data protection and therefore you should make yourself familiar with those terms.

Other than sharing with our group companies as set out above, we will not sell, share, or rent your information to third parties, unless we have your explicit permission to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime. Where you have given us permission we may contact you about other services and products or pass your details to similar organisations.

2.4 How you can access, update or delete your information and what are your rights


The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at, or write to us at our head office above.


You have the right to ask for a copy of the information Age UK Sunderland holds about you providing you with details of the information we hold about you.

Erasure (“Right to be forgotten”)

You have the right to request that Age UK Sunderland Group delete your personal data in certain circumstances if you would like more information about this please email us at or contact us at the address above. Any such deletion will be in accordance with our data retention policy (set out below).


You have the right to have a copy of your information to reuse your personal data for your own purposes across different services. Consent

Where we are processing your personal data on the basis of consent. You can opt out at any time by contacting .

Object to processing

You have the right to object to and / or restrict processing.


You have the right to complain to the Information Commissioner’s Office.

2.5 How long will we keep your information?

The information we collect from you will be deleted in accordance with the timetable set out below:


Age UK Sunderland


Processing and Deletion of Identifiable information


Type of Information

Retained For


STAFF - Recruitment

Application   forms

Retained from   receipt until the shortlisting process -(usually within 2 weeks of   advertisement)

Candidates   not shortlisted  - Shredded immediately after shortlisting   process 
  Interviewed Candidates: not successful - Shredded immediately after   being informed of the outcome of their interview
  Successful Candidates - See HR Files below

Ad Hoc CVs   received

Not   Applicable - Shredded and/or deleted immediately

Deleted from   email immediately and shredded immediately as all candidates must complete   our application form


HR Files

Duration of   employment

6 years after   cessation of employment unless there is ongoing litigation

Appraisal   Files

Duration of   employment

6 years after   cessation of employment

STAFF -   Finance

Staff Bank   Details, NI Details

Duration of   employment

1 year after   cessation of employment

Staff Pension   Details

One year -   electronically

System holds   the information for one year then it is not accessible to the organisation

Staff   Payslips

Duration of   employment

1 year after   cessation of employment

CLIENTS -   Personal Data

Paper Copies   of Referral Forms to Projects

Until the   information can be put onto Charity Log (usually within one week)

Immediately   after being put onto Charity Log

Electronic   Information on Charity Log

Duration of   intervention with AUKS

When   informed of a death:  Immediately marked as deceased
  If interventions finish with a client: within one year of cessation

Sales   Invoices

Paper   Copies - 7 years
  Electronic Copies - Indefinitely

Securely   archived and Shredded after 7 years

Letters to   Clients

Paper   Copies - 7 years
  Electronic Copies - 7 years

Securely   filed and shredded after 7 years

VOLUNTEERS   - Personal Data



Volunteer   Records - Paper Copies

Until the   information can be put onto Charity Log (usually within one week)

6 years after   cessation of volunteering with us

Volunteer   Records - On Charity Log

Duration of   volunteering time with us

6 years after   cessation of volunteering with us

Mail outs -   (information extrapolated into excel database via charity log)

Database is   deleted immediately after use

Electronic   letters deleted after 1 year

 2.6 Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL.

When you are on a secure page on the internet, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

2.7 Stipulations regarding use of the discussion boards

Any communication or material that you transmit to, or post on, any public area of the Site, Facebook or Twitter pages including or any consultation or forum you may participate in (virtual and physical), but not limited to, any data, questions, comments, suggestions, reviews, or the like, is, and will be treated as, non-confidential and non-proprietary information. When entering the discussion forum, you agree not to publish, post, disseminate distribute or otherwise transmit any defamatory, offensive, infringing, indecent or otherwise unlawful or objectionable material or information.

2.8 What happens when visitors link to another site?

Our Site contains links to other websites. This privacy policy applies only to our Site‚ so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information. We cannot be responsible for the privacy policies and practices of other sites even if you access those using links from our Site.

We do not pass on any personal information about our visitors to any other site (unless we have obtained your consent to do so). In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site and contact the owner or operator if you have any concerns or questions.

2.9  16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information.

2.10  Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so through the "contact us" link on our Site.

2.11 Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. If we transfer your information outside of the EU in this way, we will take steps to ensure that it is to a country with data protection laws which are at least as stringent as those in England.

 If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

 3.   Changes

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email or highlighted on our Site.