Information and Advice

Age UK Sunderland offers a free and confidential information and advice service for older people, their families and carers.

Our Information and Advice Officers can:
• Check your benefit entitlement.
• Give you advice about benefits and help you to claim them.
• Provide help to fill in claim forms

We offer a telephone advice service, office appointments and home visits when necessary. Please do not hesitate to contact us for more information using the details below.

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Nexus Taxi Card Scheme

For further information and advice please contact:

Information and Advice Service
Age UK Sunderland
Bradbury Centre
Stockton Road
Sunderland
SR2 7AQ

Phone the Information & Advice line on 0191 514 1131 - Monday to Friday between 09:30 and 12:30 and between 14:00 and 16:00. 

We are currently experiencing a very high demand for our Information & Advice Service, which is resulting in enquiries taking slightly longer than normal to respond to. Please bear with us while our Information & Advice Officers work through the enquiries list as quickly as possible.

Do you need help and support with tax or other HMRC queries? If you do we can assist you.

We offer:

• 10 minute 1:1 initial appointments
• Drop in sessions
• Teach you how to register and use HMRCs website
• Provide assistance in completing HMRC forms online
• Referral of complex cases to appropriate external organisations

We can assist you with:

• Tax Code queries
• Inheritance Tax
• Equity Release
• ISA Savings
• Understand the impact of part-time working on your pension

For tax support and to book an appointment please call our Information & Advice line on 0191 514 1131 - Monday to Friday from 09:30 to 12:30 and from 14:00 to 16:00.