Customer Service Advisor
Hours: 25 hours a week (Monday – Friday)
Salary: £15,600 (£23,088 FTE)
Location: Hybrid (either Brighton, Horsham, Haywards Heath, Bognor Regis with home working)
Closing Date: 14th June 2024*
*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that we are unable to accept sponsorship applications and you will need the Right to Work in the UK.
About The Role
We're seeking a compassionate individual to join our team at Age UK West Sussex, Brighton and Hove as a Customer Service Advisor. In this role, you'll be an integral part of a team that serves as the first point of contact for our organisation, assisting people with their inquiries, providing information, signposting, and resolving queries efficiently over the phone and via email.
Key Responsibilities:
- Serve as the initial point of contact for the organisation, offering assistance to individuals with their inquiries.
- Provide accurate and timely information to callers and email correspondents.
- Guide individuals to relevant resources and services within the organisation or external partners.
- Resolve queries efficiently and effectively, ensuring a positive experience for all clients.
- Collaborate with team members to ensure seamless service delivery.
- Maintain accurate records of interactions and outcomes.
Qualifications and Skills:
- Excellent communication skills, both verbal and written.
- Empathy and a genuine desire to help others.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment.
- Proficiency in using phone and email systems.
- Previous customer service experience is desirable but not essential.
At AUKWSBH, we are committed in making a difference to the lives of older people. By joining our team as a Customer Service Advisor, you'll have the opportunity to directly impact the lives of individuals in need. You'll also be part of a supportive and collaborative work environment where your contributions are valued. If you feel you have the passion for the role but may not have all the skills we’d still love to talk to you, so please do get in contact.
This is a hybrid position and can be based from any of our centres (Bognor Regis, Haywards Heath, Horsham or Brighton), with the option to work from home on a regular basis. With convenient hours from 10am to 3pm or 9.30am-2.30pm, Monday to Friday, this position offers flexibility for work-life balance.
Please click here for the job description/person specification.
If you need help with submitting an application, please do email recruitment@ageukwestsussex.org.uk and we will contact you to help.
Benefits
At AUKWSBH we value our people and as such our staff benefits include:
- Flexible Working Option
- Ongoing professional training and development
- 28 days annual leave plus bank holidays (pro-rata for part time staff)
- Eligible for Blue Light discount scheme
- BUPA Employee Assistance Programme (EAP)
- 4% auto enrolment pension with Life Assurance
About AUKWSBH
We are known for our excellent work with older people in the UK. We are an ageing population, and many older people have no one else but us. We are passionate about inspiring and enabling people over 50 to Love Later Life.
We provide various services and activities within the community, helping people, their families and carers by providing opportunities for people to stay independent, have fun, socialise and build friendships. We also deliver some services for people over 18. We offer rewarding roles, flexibility and the chance to be part of an amazing team.
Equality, Diversity and Inclusion
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Age UK West Sussex, Brighton and Hove.
We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best. so please contact us should you require any adjustments to allow you to apply/undertake your role.
To apply please visit our website and download an application form https://www.ageuk.org.uk/westsussexbrightonhove/get-involved/work-for-us/ or email your CV to recruitment@ageukwestsussex.org.uk
Should you be successful, you will be subject to a variety of checks, including DBS and references.
