Welfare Benefits Advisor
Hours: 37 hours a week
Salary: £26,775 per annum
Location: Hybrid (predominantly telephone-based, with a minimum of one day per week in an AUKWSBH centre, plus monthly community outreach sessions)
Closing Date: 18th September 2025 (midday)
*We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Please note that we are unable to accept sponsorship applications and you will need the Right to Work in the UK.
About The Role
At Age UK West Sussex, Brighton & Hove, we’re dedicated to supporting older people and their families to live well and independently. Our Welfare Benefits Advisers are a vital part of this mission, helping clients navigate the welfare system, maximise their income, and access the services they need.
We’re looking for an experienced Welfare Benefits Adviser to join our countywide advice team. This is a varied and rewarding role, where you’ll provide specialist advice across welfare benefits, housing, care, consumer rights, and community support.
What you’ll be doing
- Providing accurate and comprehensive advice on welfare benefits, including eligibility checks, calculations, claims, and appeals.
- Carrying out benefit checks and ensuring clients maximise their income.
- Delivering advice to older people, their families and carers, in line with the Advice Quality Standard (AQS).
- Managing your own caseload and keeping detailed, high-quality case records.
- Supporting clients at our centres, over the phone, and through monthly outreach sessions.
We’re looking for someone with
- Experience in delivering welfare benefits advice, including benefits checks and calculations.
- Strong communication skills, with the ability to explain complex information clearly and with empathy.
- A collaborative approach, able to work independently while contributing to a wider team.
- Good IT skills and confidence in maintaining accurate case records.
What We’ll Offer
- The chance to use your skills and knowledge to directly improve the lives of older people and their families.
- A collaborative and supportive team environment, with regular opportunities to share learning and develop expertise.
- Ongoing training and development to keep your advice skills current and ensure we maintain the highest quality standards.
- Hybrid working: a minimum of one day each week in one of our centres (Brighton, Haywards Heath, Horsham, Burgess Hill, or Bognor Regis), with the flexibility to work from home on other days.
Please click here for the Job Description/Person Specification.
Benefits
We value our team and offer a brilliant benefits package, including:
- Flexible working options
- Ongoing professional development
- 28 days annual leave + bank holidays (pro rata for part-time roles)
- Blue Light Card eligibility
- BUPA Employee Assistance Programme (EAP)
- 4% auto-enrolment pension with life assurance
- Cycle to Work Scheme
How to Apply
To apply, please read the full Job Description and get to know us at Welcome to Age UK West Sussex, Brighton and Hove. Then submit your tailored CV and a covering letter explaining how you meet the person specification. We embrace innovation (yes, AI too!), but most importantly, we want to hear your voice.
Alternatively you can download our application form.
Please note applications without a cover letter will not be shortlisted.
As a Disability Confident employer, we offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. If this applies to you, please indicate this clearly in your application.
We are unable to accept sponsorship applications and you will need the Right to Work in the UK.
If you're successful at interview, we’ll make a verbal offer of employment, which will be subject to satisfactory references and a DBS check.
Who We Are
At Age UK West Sussex, Brighton & Hove, we’re on a mission to change the way we age. As a local, independent charity and proud network partner of the national Age UK, we’re the go-to for expert guidance and support in later life. Whether it’s tackling issues like poverty, ageism and loneliness or helping people stay healthy, independent, informed and connected—we ensure that no one has to navigate later life alone.
Through our advice services, wellbeing programmes and vibrant community centres, we empower older people with the support, companionship and activities they need to live life to the fullest. Our VIP values—Valued, Included, Passionate—drive everything we do, creating welcoming spaces where everyone feels heard and respected.
If you want to make a real difference, come and join us.
Equity, Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone, regardless of background, age, or ability, has the opportunity to thrive.
As part of our commitment to the Disability Confident programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. We also value the experience and contributions of older workers and are committed to age-friendly employment practices that support people at every stage of life.
We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace, to ensure an inclusive and accessible experience for all applicants.
If you require any adjustments during the recruitment process, or need support with your application, please let us know at recruitment@ageukwestsussex.org.uk and we’ll be in touch.
