Scams and Fraud

Age UK West Sussex, Brighton & Hove
29-31 Prestonville Road
Brighton
West Sussex
BN1 3TJ
United Kingdom

Email: info@ageukwsbh.org.uk
Telephone: 0800 019 1310

Anyone can be the victim of a scam, as fraudsters find ever more sophisticated ways to target people, by cold call, email, text, or WhatsApp message. Keep informed about the latest scams, and know what to do if you think you have been targeted.

Please note, the above address is an administrative office and is not open to the public. To find out more about this service and how we can support you, please use the contact details on this page.

Support for scam victims

Every year, millions of people in the UK are scammed – from all walks of life. If you've been scammed, you're not alone, and there's support available.

What to do:

✅ Tell your bank or financial institution immediately if you notice a suspicious transaction from your bank account or credit card. They will try to recover any money lost. They may cancel your current card and send you a new one to stop any other fraudulent transactions from your account.

✅ Report the scam to the police.

✅ Also contact Action Fraud using their online fraud reporting tool. You can do this any time of the day or night. You can also report fraud by calling the Action Fraud team on 0300 123 2040.

✅ Contact Victim Support or Think Jessica if a scam has made you feel anxious, fearful or guilty. They provide emotional and practical help to victims of crimes and scams.

✅ Contact the 24-hour Samaritans helpline on 116 123 if you feel low or anxious and need someone to talk to.

✅ If you need care and support, you can contact your local council’s adult social services department. They can provide safeguarding support, and will work with you to consider what action to take.

✅ Contact Citizens Advice if you’re having trouble paying your bills and are worried about what to do.

Top five steps to reduce the risk of being scammed:

1) STOP – Never do anything you don’t want to or make any decisions on the spot.

2) CHECK – Always check their credentials.

3) ASK – Always ask someone you trust for a second opinion.

4) MINE – Do not give away personal information.

5) SHARE – Share your experience with others to lower their risk of being scammed.

For more information, click here.

Are you in need of support?

For digital advice and support, contact our Digital Team.

Phone: 0800 019 1310
Email: digital.inclusion@ageukwsbh.org.uk