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Information and advice - currently suspended

How to Access the Service

This service is currently suspended.

Due to high demand and reduced staff capacity, we are unable to offer appointments at this time.

We understand this may be disappointing and appreciate your patience. Please see below for a list of alternative ways to access support.

We will update this page as soon as the service becomes available again.

 

Other Places You Can Get Help

Below are trusted local and national organisations that provide reliable advice, specialist guidance, and practical support for people aged 50 and over living in Hammersmith & Fulham. These services may be able to assist you more quickly if your enquiry is urgent or outside our current capacity.

Benefits, Housing, and Social Care

  • Citizens Advice Hammersmith & Fulham – Benefits, housing, employment and consumer rights. 0808 278 7832 | www.cahf.org.uk

  • H&F Council – Adult Social Care – Help arranging care, safeguarding, or home support. 020 8753 4198 | www.lbhf.gov.uk

  • Shelter – Urgent housing advice and homelessness support.
    0808 800 4444 | www.shelter.org.uk

Dementia and Carers Support

  • Hammersmith & Fulham Dementia Hub (Open Age) – Activities, advice, and guidance for those living with dementia and their carers. 020 4516 6007

  • Carers Network H&F – Support and advice for unpaid carers. 020 8960 3033 | www.carers-network.org.uk

  • Alzheimer’s Society Helpline – Dementia advice and emotional support. 0333 150 3456 | www.alzheimers.org.uk

Energy, Bills, and Cost of Living

  • Groundwork Green Doctor – Free home energy visits and advice on saving energy and money. 0300 365 5003 | www.groundwork.org.uk/greendoctor

  • Turn2us – Check benefits, grants, and financial help. www.turn2us.org.uk

  • National Energy Action (NEA) – Support for anyone struggling with fuel bills or heating. 0800 304 7159 | www.nea.org.uk

Food and Essentials

  • H&F Foodbank – Emergency food parcels for residents in need. 020 7731 3693 | www.hffb.org

  • The Smile Brigade – Free and low-cost meal deliveries, food support, and wellbeing projects. 020 3503 0520 | www.thesmilebrigade.org

Mental Health and Emotional Support

  • Mind Hammersmith, Fulham, Ealing & Hounslow – Local mental health support and talking therapies. 020 7471 0580 | www.hfehmind.org.uk

  • The Samaritans – 24/7 emotional support for anyone in distress. 116 123 | www.samaritans.org

  • The Listening Place – Face-to-face support for people feeling suicidal. 020 3906 7676 | www.listeningplace.org.uk

Bereavement Support

  • Cruse Bereavement Support – Free, confidential support after the death of someone close. 0808 808 1677 | www.cruse.org.uk

  • Compassionate Friends – Support for parents who have lost a child. 0345 123 2304 | www.tcf.org.uk

 

Free booklets and online information

  •

    Read our info guides

    Age UK produces free information guides and factsheets on a wide range of topics, including home adaptations, dementia, and advice for carers. You can find a complete list on the Age UK national website.

    Age UK Guides 

  • Find information online

    If you prefer to read information online, the Age UK national website has information and advice on many topics, including how to find a care home, how to avoid scams, and Power of Attorney.

    Age UK Website