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How We Can Help You Feel Confident Online

The worldwide web and all of the technology that goes with it can be an intimidating space for many older people.  We aim to provide support and guidance to help older people feel more confident with their devices and with navigating the internet.

Along with our 1-2-1 appointments, we also host fun events like Techy Tea Parties with games and tea and cake at the centre. Some of our regular activities can be accessed online and at the centre inviting those who are housebound to stay connected. We can support older people who don't know how to Zoom, taking them step by step so that they can join in. 

Whether our clients want to reconnect with relatives in far-flung destinations or simply fill out a form online, our patient and kind Digital Champion volunteers are happy to help.

Our Digital Champions are able to provide 1-2-1 digital support in person and over the phone. The sessions are 1 hour long and led by one of our trained volunteers. We can also help older people find a suitable internet provider and avoid getting stung by salespeople with broadband packages they don't need. 

For those who are unable to come to the centre a video link session over zoom can be set up upon request. To book, email or call: 020 7386 9085.

We'll be updating the below Useful Resources regularly with useful information to help older people navigate the internet and use their newly acquired skills.

What is the Staying Connected Project?

We have been awarded funding from the National Lottery Community Fund for the Staying Connected Digital Inclusion Project, to remove barriers to Information Technology that can disadvantage older people. Through this project, we aim to address digital exclusion and increase the number of local residents who have the skills and confidence to use technology and get online. Photo 1.JPG

Today, digital skills can help you with everyday living, from booking a doctors appointment to ordering your food shopping.

The Government’s digital by default agenda means that digital skills are even more important for those everyday activities from managing and claiming benefits to paying for car and council tax.

I need help what, can I do?

Whether it is using email, setting up a new tablet, completing a form online or more advanced digital queries, we can help! If you would like to learn digital skills, we offer flexible sessions based on what you would like to learn, at a pace that suits you.

To book a FREE session, call us on 0207 386 9085 or email at or for more information visit our computer and technology page

Why not get started now? Register for FREE self-paced training with Learn My Way.

How can I help? Volunteer to help others

Photo 2.JPGAs a Digital Champion for our Staying Connected project, you will be supporting older people in our borough and will personally make a difference to the lives of those who are being digitally excluded! If you are patient and care about your community whilst able to spare a few minutes of your time to help someone, simply apply here. You don’t need to be a technical expert, as most of our clients are beginners, so if you have basics digital skills and a desire to help others, we’d love to hear from you. 

Role of the Volunteer Digital Champion

Why is the Staying Connected Project so important?

Many of us use digital technology without even realising it, while others are missing out on its benefits without even knowing it. In Hammersmith and Fulham, an estimated 12% of our residents (20,497 people) have never used the internet and this is just one of the areas we aim to tackle through this project. We are committed to providing the necessary skills to “digitally include” and empower people who can be disconnected from the modern digital world. Having digital skills will assist in our fight against reducing loneliness and isolation, whilst improving communication, health and wellbeing, and providing access to information and services across the borough.

Upcoming community events


Useful resources

Visit our useful resources page for helpful links.

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Contact the digital team

To find out more or book a session contact our digital team on: 020 7386 9085 or send an email to: