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Proposed Start Date: ASAP
Minimum number of hours per week: 3
Minimum length of commitment we hope for: 6 months or longer
Report to: Digital Inclusion Project Coordinator or Digital Inclusion Outreach Worker

Role Overview:

  • To provide digital skill training, information and assistance to older residents in Hammersmith & Fulham within our AgeUK H&F Activity centre, private homes, outreach events and community locations.
  • To empower an older person to use technology by developing their digital knowledge and confidence to improve their overall wellbeing, maintaining their independence and aiming to reduce isolation.
  • To help others understand the benefits of using the internet, demonstrate how to do simple things online and how to get the most out of personal technological devices.
  • To provide one-to-one training and hands on support to highlight the positive impact of using digital technology in their daily lives.

Key Task Descriptions:

  • Provide digital skill training to clients in the form of one-to-one booked and or drop-in tutorials in the Cybercafé.  
  • Provide IT sessions and demonstrations on IT related areas such as ‘setting up email accounts’ / ‘how to use a tablet’ / shopping and banking online / Internet searches.
  • To promote the AgeUK H&F’s Staying Connected Service within the local area and disseminate IT information to older persons in the borough.
  • Explain and demonstrate how to use the internet and technological devices i.e. tablets, smartphones and laptops
  • Demonstrate how to use emails and maintain an account.
  • To train clients on how to use technology to communicate with friends and family.
  • Explore online shopping and demonstrate how to use various services. 
  • Discuss online banking and paying bills online.
  • Explore how to find medical information and/or book GP appointments online
  • Show how to research social activities and local services.
  • Demonstrate how to use calendars and/or set up helpful reminders
  • Explain how to research organisations (like trusted traders, builders, etc) and find out what other people are saying about them
  • Demonstrate how to use accessibility features on personal devices.
  • Train clients on Internet safety and data protection best practice.
  • Record session topics for metric reporting purposes.
  • Adhere to safeguarding practices and AgeUK H&F policies.

Skills/Attributes Required:

  • Friendly, cheerful and enthusiastic
  • Patient and calm
  • Reliable and trustworthy
  • Flexible approach
  • Committed to Equal Opportunities
  • To be able to recognise and work within personal and organisational boundaries
  • An understanding of the need for confidentiality
  • A non-judgemental approach
  • Good communication and listening skills
  • Good IT and digital skills
  • Reliability and sense of responsibility
  • Good problem-solving skills
  • Willingness to work without direct supervision

Experience Required:

  • An interest & experience in general IT with a good understanding of Microsoft Office, Social Media and online communication platforms
  • Ability to use and explain the use of the internet, wi-fi, tablets, smartphones and laptops.
  • General knowledge on the benefits of using technology to assist with daily tasks and activities.


Mandatory Training & Development:
• No formal training is required.
• General Induction
• Learn My Way Course


We reimburse your volunteering travel expenses (on proof of receipt).

Lunch is provided if you volunteer for over 4 hours on any given date.

Location: You will be supporting sessions primarily at the Age UK H&F Activity Centre, 105 Greyhound Road, Fulham W6 8NJ. However, in the near future there will be a need to conduct one to one support visits at client’s homes, Age UK H&F Charity Shop (W12 centre), outreach locations and events.


  • An opportunity to allow you to use and further develop your skills.
  • Free DBS certification and DBS Update Service registration.
  • To be a part of a team who are making a positive change with the local community.
  • Imparting your time and skills for the benefit of an older person.
  • The satisfaction of contributing to the empowerment an older person with digital skills.

To apply please complete an application form

Please return your form by email to: or to: Age UK Hammersmith and Fulham, 105 Greyhound Road, Hammersmith, W6 8NJ