Volunteer Receptionist

Proposed Start Date: ASAP

Minimum number of weekly hours: 6 - 12 hours – entitled to free lunch.         

Time and day required: Wednesdays and Fridays, 10am - 4pm.

Minimum length of commitment we hope for:  1 year.  

Report to: Administrator

Role Overview:

• Direct visitors to the correct department/office location
• Answer phone calls and record activities on Salesforce
• Read and respond to emails
• Book appointments
• Make clients and visitors welcome and answer their questions as much as possible or direct them to a staff member
• Ability to multitask

Key Task Descriptions:

• Answering the phone, directing calls to staff, checking emails (reception).
• Keep the reception area clean and organised.
• Greeting and welcoming clients and visitors and asking them to sign the visitor's book.
• Directing visitors to the correct office or staff member.
• Booking appointments (Advice and information, Digital Inclusion, therapies, activities)
• Recording attendance of activities on Salesforce.
• Reporting any security or suspicious activity to staff members.
• Maintain a positive attitude and professional appearance.
• On occasion, collecting lunch monies on the day.

Skills/Attributes Required:

• Answering calls politely and promptly
• Friendly, presentable, helpful,
• Organised, good memory, attentive and the ability to multitask.
• Good listening & communication skills
• Non-judgemental attitude
• Able to maintain confidentiality
• Reliable with a flexible approach
• Commitment to all Age UK Hammersmith & Fulham Policies & Procedures          

Experience Required:

• Experience in working in a reception environment and greeting visitors.
• Ability to work under pressure.
• Knowledge and understanding of older people and the issues affecting them.
• All volunteers must adhere to Age UK Hammersmith & Fulham Policies & Procedures as part of our Safeguarding Vulnerable Adults.
• Training in Salesforce will be provided.

Mandatory Training & Development:

Induction and training

Volunteer Support:

Induction and volunteer get-togethers.

A full-time Volunteer Manager is available when information or support is required.