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Information & Advice

Please call our Information & Advice Service to speak to an adviser on 01604 611207 Wednesday and Thursday 9am - 12pm.  Or leave a message with our staff on 01604 611200 Monday to Friday 8am - 5pm.

You can also call Age UK's national advice line on 0800 678 1602 8am -7pm, 365 days a year. 

  • Attendance Allowance claims

    Unfortunately we do not have the capacity to help with claims for Attendance Allowance at the moment. We are not holding a waiting list and this is likely to continue for several months.

  • Information & Advice line

    Speak to an adviser 9am to 12pm Wednesday and Thursday.  Outside these hours please leave a message and we will call you back as soon as possible.

    Call 01604 611207.

  •

    Referrals by third party professionals

    Use this link to our online form to refer a client to our Information & Advice Service for matters other than Attendance Allowance claim forms.

Cloud's neighbour suggested she contact us to see whether she was entitled to any help.

Our adviser helped Cloud make a successful claim for attendance allowance.

Age UK I&A Quality Assured

The I&A Quality Marque is awarded to services that provide consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.  The service must have clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.  The service must also show that it monitors its services and seeks feedback from clients and stakeholders.

Advice quality standard

The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.  Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.