Information & Advice
Our trained advisers provide information and advice on many aspects of later life.
If you are contacting us on behalf of somebody else, please ensure that they have given us their consent to speak to you about them first.
Call us on 0300 303 3929 (charged at local rate) or 01604 611207.
Monday to Friday 8am to 7pm.
Our Information & Advice team are currently unable to take live calls. Our reception team will take a message from you and pass it to the team. Or you may be given the option to leave a voicemail message.
We will return all calls as quickly as possible, in date order.
An out-of-hours service operates 8am - 9am and 5pm to 7pm, Monday to Friday. Also 8am to 7pm on Saturday and Sunday. Your enquiry will be answered by the national Age UK information & advice line.
Keep warm this winter
Age UK Northamptonshire provides practical help and advice on keeping warm and well in the cold winter months.
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Attendance Allowance claims
We can help with claims for Attendance Allowance if you live in Northamptonshire.
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Information & Advice line
Talk to our team for free, confidential and independent information and advice.
Monday to Friday 8am to 7pm
Call us on 0300 303 3929 or 01604 611207.
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Referrals by third party professionals
Use this link to our online form to refer a client to our Information & Advice Service.
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Or send us a text
If you are hearing impaired and your preferred method of communication is text please contact us on 07768 276 775.
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Age UK leaflets and fact sheets
We can provide you with Age UK information guides and factsheets.
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Send us an email
If you prefer, send an email to our Information & Advice team. They will reply as soon as they can.
The I&A Quality Marque is awarded to services that provide consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records. The service must have clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice. The service must also show that it monitors its services and seeks feedback from clients and stakeholders.
The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues. Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.