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Please call our Information & Advice line on 0300 303 3929 or 01604 611207. 

If you, or an older relative or neighbour, need emergency food and meals or help with food shopping service and medication support please call 01604 604500.

9/4/20

 

Age UK I&A Quality Assured

The I&A Quality Marque is awarded to services that provide consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.  The service must have clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.  The service must also show that it monitors its services and seeks feedback from clients and stakeholders.

Advice quality standard

The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.  Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.