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Information & Advice

Our trained advisers provide information and advice on many aspects of later life. 

If you are contacting us on behalf of somebody else, please ensure that they have given us their consent to speak to you about them first.

Call us on 0300 303 3929 (charged at local rate) or 01604 611207.
Monday to Friday 8am to 7pm.

Our Information & Advice team are currently unable to take live calls.  Our reception team will take a message from you and pass it to the team.  Or you may be given the option to leave a voicemail message.

We will return all calls as quickly as possible, in date order.

An out-of-hours service operates 8am - 9am and 5pm to 7pm, Monday to Friday.  Also 8am to 7pm on Saturday and Sunday.  Your enquiry will be answered by the national Age UK information & advice line.

Age UK I&A Quality Assured

The I&A Quality Marque is awarded to services that provide consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records.  The service must have clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice.  The service must also show that it monitors its services and seeks feedback from clients and stakeholders.

Advice quality standard

The Advice Quality Standard is the quality mark for organisations that provide advice to the public on social welfare issues.  Organisations that hold the standard have demonstrated that they are easily accessible, effectively managed, and employ staff with the skills and knowledge to meet the needs of their clients.