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Information & Advice

We are able to answer queries and help with Attendance Allowance claims.  Speak to an adviser 9am to 12pm Wednesday and Thursday. Outside these hours please leave a message and we will call you back as soon as posssible. 

You can also call Age UK's national advice line on 0800 678 1602 8am -7pm, 365 days a year. 

  • Attendance Allowance claims

    We are able to help with claims for Attendance Allowance.  Please get in touch if you have a query. 

    Call 01604 611207.

  • Information & Advice line

    Speak to an adviser 9am to 12pm Wednesday and Thursday.  Outside these hours please leave a message and we will call you back as soon as posssible.

    Call 01604 611207. 

  •

    Referrals by third party professionals

    Use this link to our online form to refer a client to our Information & Advice Service for matters other than Attendance Allowance claim forms.

A campaign win on energy prices!

We’ve supported Age UK's campaigning for months for more financial support for pensioners, so this is a big campaign win for us all!

The Chancellor announced a big package of support which will come as a relief to many people, particularly those on means-tested benefits or living with a disability.

If you’re a pensioner, the minimum you’ll receive is £700 to help with your bills this year and if you’re a disabled pensioner on means-tested benefits, you’ll get up to £1,650. If you’re below State Pension age, you will still get at least £400 off your bills.

For now, the most important thing to do is check as soon as possible if you or someone you love could be entitled to additional benefits as it may entitle you to an extra payment if you apply in time.

Find out what you may be entitled to on Age UK's website

Age UK I&A Quality Assured

The I&A Quality Programme has two main sets of benchmarks, which state that a service must show that it:

  • provides consistent, relevant and effective advice to clients and demonstrates this by providing sufficient information in their client records. 
  • has clear and relevant systems and procedures in place to manage the delivery of consistent, good quality information and advice. 
  • monitors its services and seeks feedback from clients and stakeholders.

Advice quality standard

We hold the Advice Quality Standard, which provides you with assurance that we have met certain criteria that demonstrate a commitment to quality. 

AQS website www.advicequalitystandard.org.uk