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Contact Consumerline to make a complaint against a trader, report a fraud or ask about your consumer rights.

Consumerline is a one stop shop offering free help and advice to Northern Ireland consumers. Consumerline helps you avoid scams, dodgy deals, make a complaint and stay informed with consumer law.

Some reasons to use Consumerline:

  • You are dissatisfied with something you have bought i.e. the quality of the product or the way it was represented to you
  • You are dissatisfied with the standard of customer service you have received
  • You are dissatisfied with work which you have had done

Consumerline advisors will advise you on your legal rights and give you guidance on your next step. They may pass your complaint onto the Trading Standards Service, if it is considered to be a criminal matter.

Telephone: 0300 123 6262 (9am - 4pm)

Send an enquiry or complaint online

Age NI Advice Service

Every year our Advice Service deals with thousands of calls from older people in need. Call us today to make sure that you are receiving all the help and support available to you.

Call freephone 0808 808 7575
Monday - Friday 9am – 5pm 


Last updated: May 05 2020

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