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Older People

Age NI is the charity supporting older people in Northern Ireland.
Each year we provide direct support to thousands of older people to help them love later life.

Here are just a few reasons why you should work for Age NI:

  • We are accredited Gold Investors in People award holder
  • We provide excellent employment opportunities
  • We strive to continuously improve existing terms and conditions
  • We value your Personal and Professional Development
  • We want to see our employees achieve work life balance
  • We look after your health and well-being
  • We provide an excellent employment package including a competitive basic salary, sickness scheme, generous annual leave entitlements and non-contributory health scheme.
  • We are committed to delivering our Culture and Values

Current Vacancies


Information Support Officer

Salary: £23,034 - £24,246 per annum
Hours per week: 35.00

Age NI is delighted to invite applications for this exciting new post which is office-based in Belfast.

The post holder will be responsible for providing an exemplary ‘first port of call’ service in a multi-channel environment, delivering information and support, signposting to internal and external supports available to older people. Due to the nature of this role, it is office-based and not available for home-working.

Applicants must have the following experience:

  • Previous experience in call handline, helpline work or Customer Service
  • Experience of using databases to process customer data

Applicants must have the following essential knowledge:

  • Demonstrate a sound understanding of customer service, teamwork, quality assurance, information management, creativity and lateral thinking

Applicants must have the following essential skills:

  • Good understanding of Word / Excel / Outlook
  • Accurate data entry skills
  • Excellent listening, verbal, oral and written communication skills
  • Strong organisation and planning skills
  • Numeracy skills
  • Confident, professional, outgoing telephone manner
  • A positive team player

It is desirable that applicants have the following qualifications:

  • Customer Service Qualification (Desirable)
  • ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)

Additional Circumstances:

  • Flexible approach as weekend and evening work may be required

What Age NI can offer you:

  • Salary Scale: £23,034 - £24,246 per annum
  • Hours: 35 hours with flexible working policy
  • Fixed Term Contract – 3 years
  • Annual Leave: 26 days plus 12 Bank Holidays
  • Group Personal Pension (contributions on qualifying earnings: 5% employer and 3% employee)
  • Health Shield Cash Plan

Role Description.

Application Form.

Hints to Help. 

Closing date for completed applications is Tuesday 16 August 2022 at 12:00 noon.

Engagement Manager (21 Hours)

Salary: £28,518 – £30,019 per annum (pro rata)
Hours per week: 21.00

Age NI is delighted to invite applications for the following exciting permanent part-time post based in Lower Crescent, Belfast. The main purpose of this role is to lead the development and maintenance of Age NI engagement mechanisms with older people; and to innovate and develop new models of, and approaches to, engaging the voice of older people.

The main responsibilities of the role are:

Development and maintenance of engagement mechanisms with older people

  • Promotion of the Consultative Forum (CF), its role across the organisation and with other pertinent stakeholders identified by Age NI
  • Work in partnership with the CF Chair and Vice-Chair to plan and coordinate meetings of the CF
  • Management and development of induction and training for volunteers involved in ExpertAge including members of the CF
  • Devise, implement and review protocols and operational support within Age NI to meet the needs of the CF
  • Work with the CF membership to ensure that their experiences inform and shape the evidence base of the organisation on older people’s issues
  • Organisation of meetings and events relating to the work and support of ExpertAge volunteers, including CF
  • Access, develop and circulate relevant information for the CF to ensure that they are fully briefed on Age NI’s plans, activities and progress in delivering its strategic aims
  • Recruitment, selection, development and support of a diverse volunteer corps across Northern Ireland for Expert Age, including CF, who will be the outreach mechanism for Age NI to capture the voices of older people and promote awareness

Develop an evaluation and monitoring framework to capture and reflect the work and achievements of the ExpertAge, including CF.

  • To develop innovative models of engagement with older people to ensure their voices are heard
  • To respond to opportunities and coordinate the delivery of projects or activities

Applicants must have the following essential experience:

  • Proven track record in the management and implementation of projects, including the management of staff and resources
  • Experience of managing, supporting and training volunteers.
  • Demonstrable experience of effective partnership working
  • Experience of designing and delivering engagement programmes / projects.

Applicants must have the following essential knowledge:

  • Knowledge and understanding of the principles of project management
  • Strong knowledge of engagement techniques and approaches

Applicants must have the following essential skills:

  • Excellent verbal and written communication skills with high level negotiation, influencing and presentation skills
  • Highly developed project management skills
  • Strong IT skills, specifically the use of Microsoft Office programmes.

Applicants must have the following:

  • Third level qualification in a relevant discipline e.g. social policy, research or 5 years’ experience of working in a similar field.

Role Description.

Application Form.

Hints to Help. 

The closing date for completed applications is 12:00 noon on Friday 5 August 2022. Interviews will be held on Tuesday 25 August 2022.

Volunteering Opportunities

Our volunteering opportunities enable you to get involved and help support our vital work. Sparing just a couple of hours could make a real difference!

View volunteering opportunities

More Job Opportunities


Last updated: Aug 02 2022

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