We use cookies to give you the best experience. By continuing to use this site, you are agreeing to our policy. Read more about how we use cookies and find out how you can change your browser's cookie settings.
Skip to content
Please donate

Age Awareness Training

If Customer Service excellence is central to your business, how well do you understand the needs of older people?

Does your customer service team experience challenges when communicating with older customers?

Age NI Age Awareness Training will support your customer service team to learn how to communicate better with older people, and ultimately enable older customers to feel valued and understood when contacting you.

Through this training, customer service staff will:


• Break down Age stereotypes
• Understand the challenges facing older people
• Learn the factors influencing communication with older people
• Improve communication between generations
• Discover how to signpost older customers who need other support

 

90 minute session online - Cost: £180 + VAT

“Enjoyed looking at all the different stereotypes around age.”
“Really engaging, well timed and full of information.”
“Really useful having an older person’s perspective.”

 

Feedback from our Age Awareness Training

To find out more, contact Claudine Kelly, Age Friendly Training Co-ordinator by email or phone 02890 245729.

 

Last updated: Jun 20 2022

Become part of our story

Sign up today

Back to top