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Universal Credit

Published on 24 October 2018 12:07 PM

Universal Credit is being fully rolled out in Norwich this month. It is a new means-tested benefit which is replacing Income-based Jobseeker's Allowance, Income-related Employment and Support Allowance, Housing Benefit, Income Support, Working Tax Credit and Child Tax Credit. It has already been introduced in other parts of the country.

Universal Credit only affects people who are under State Pension age. To be eligible you must be on a low income, have savings under £16,000, not be studying or training full-time and be willing to accept a 'Claimant Commitment'. Also, at the moment, it only relates to new claims.

If you are already receiving one of the other means-tested benefits listed above you will continue to receive payments until your local Jobcentre Plus or Tax Credits Office lets you know that your benefit will be replaced by Universal Credit. This will happen at some point between 2019 and 2023.

If you would like further information or advice regarding Universal Credit or any other benefit, drop-in to see us at our Information and Advice centre at 60 London Street. We are open Monday – Friday 10am – 4pm, except on Wednesdays when we close at 12 noon. Or you can ring us on 01603 496333 or email at

More information about universal credit can be found by clicking here